Thank you Honeybee.

in the early hours of Monday morning (27/01/14) a drunk driver hit my parked car, causing substantial damage. He was caught and arrested. After phoning the claims department I inquired into a substitute vehicle, I had paid for this as an extra, I was told that this was for FAULT claims and so it did not apply to me. When I asked for a courtesy car I was told that this only applied to repairable cars and again did not apply to me. I was told that I may be able to get a courtesy car from the third parties insurance and they will look into it, but as of yet (Thursday), I have heard nothing. I have contacted Hastings several times and they say they will contact me if there are any developments. I am a victim of a drunk driver, have no transport to get to work (I work nights), and I am using my spare holidays leave off work because I do not want the added hassle of providing documentation for loss of earnings. Should have gone to Churchill !!!!