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Johnnydoes

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About Johnnydoes

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  1. Yeah you're right. different countries with diff laws.
  2. Oh,that I didn't notice. Now I know. Honestly yes, I asked some legal advices in other forums under our law on the ground of illegal dismissal and some say I need to escalate my case to our labor agency through a semi-formal hearing with the chairman of said agency and the representative sent by the employer, unfortunately nothing happens because the employer's rep opposed my appeal on the said ground of wrongful termination, they justified that my case was a just cause, or, a violation of their policy, it turned out that it was my intention to cause my dismissal which is incorrect. Havi
  3. Yes there was. They strongly insisted that my termination was a just cause but they disregarded my request to provide me a concrete evidence and therefore put me in prejudice. In other words, they weren't listening to me anymore. What shall I do now?
  4. I filed an internal appeal after the event through a written explanation of my claim subject for review but according to them my case was a just cause though they don't have enough evidence to prove their allegations on me, or in other term, what they depended on was a gainsaid evidence based from what the monitoring specialist had verbally said which caused my immediate dismissal. In fact, I'd been requesting more evidence to prove my innocence but unfortunately they strongly refused to backtrack that particular call, nor they were just defending their side not to commit their mistake.
  5. Can I ask for legal assistance and file a formal complaint on this issue? Just wanna be sure
  6. becky2585: I'd been there for 4 years and 27 days to be exact.
  7. Conniff: No, I didn't drop the call, the customer was still on the phone before the transfer happened until the call was successfully transferred. I knew it because I could see his number appeared on the phone. That was the first time I committed such action and no warnings before.
  8. Hello. I am a call center representative and been working for about 4 years in the industry. I am on a sales account respectively. On Oct. 28, 2013 I received a call from a customer asking for help to access his online account, therefore, I walked him through the process by using his email address so that I can generate a new password (Usual process to provide the customer a password is by getting the email address). In that case, customer receives the password through an email confirmation, however the password he receive did not work, so I asked for another email if he has and he ga
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