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  1. I am one of 4 adults living in a house provided by Birmingham City Council. I hope you can help Almost 3 weeks ago our combi-boiler broke leaving us without central heating or hot water. The council attended promptly after reporting it (but beyond their 24 hour promised call out) and said that a total replacement would be advised. The boiler has been fixed on average 3 times a year ever since it was fitted and is in a terrible state. After many phone calls, failed promised visits, we are still without heating. They claimed they have to fit scaffolding before a replacement could be executed, but they have not turned up on the two promised days to fit it. As far as we know, no scaffolding means no boiler. The council have said that the job will be done by 3rd Feb which means we will be over a month without heating and hot water. They gave us two tiny fan heaters to heat a 3 bedroom home. Our house is on a meter and one room consumed £7 of electric in a 14 hour period. Heating water via kettles and pans to wash in a bowl with a jug is costing us dearly and my mother is becoming ill and depressed thanks to arguing with the council in a bid for cooperation. We are becoming quite desperate. We are a working household and the council promise to call before turning up without notice, they fail to call leaving us to come home to 'We missed you notes'. They threaten to charge a £40 call out fee should we not be there when they visit without notice. If we take days off work, they don't turn up. They have ZERO comprehension of how much this is costing us. We have no date for repair and are becoming quite distressed. One occupant in the house has a heart complaint, the other diabetes. We have contacted the higher management of Morrissons (the company who do the councils boiler repairs), the council, and our local MP, we are getting nowhere. How do we sort this. Can we be compensated for the electricity? Should we have to pay full rent for no hot water or heating for a month? Thankyou NB: The council told us that a partial repair had been noted at our home on the boiler. This is lie. When confronted the council worker said that he actually didn't do a partial but posted a 'Missed' note through our door - he did not. We feel our home is being used to process claims for repairs that are not happening. Another visit at 9.30 in the morning was logged as an 'out of hours visit' according to the council. We are not receiving the service that they think we are.
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