Hello, A few years ago a company called Loancheck and a firm of solicitors, Watson's from Llandudno, carried out an audit on my mortgage. as probably many on here already know, those two organisations are no longer in existence. Recently I dug my file out on this old mortgage (redeemed in 2007) to try and piece it all together from the information I have. I have some paperwork but not all documents from the file Watson's had created for my case. One of the key documents missing from my files is the actual mortgage agreement. I'm not sure if it is in the Watson's file as it appears that Watson's were having difficulties in getting requested documents from the Skipton. The latest dated copy of a letter from Watson's to Skipton I have (dated 2008) refers to earlier dated letters reminding the Skipton that certain documents had been requested before. I have requested my file back from Mr Watson (phoned the Solicitors Regulatory Authority who advised I write to him via them as they would forward the letter on to his personal address), but as yet I have not had a reply. One of the few issues that Watson's did mention was the the possibility of mis-selling of MPPI. I don't know whether Skipton replied to Watson's regarding this. I did have MPPI on the mortgage. I have come across a letter from Skipton sent to all MPPI customers confirming this. The letter said, "as your insurance premium is paid with your mortgage", therefore it would appear that it was a front loaded single premium mortgage. I also have a copy of the original Enquiry Form from my meeting with the salesperson from the Skipton where it clearly states that I was self-employed. In short, I didn't know I had MPPI at the time I took the mortgage out, I don't have a copy of my loan agreement (to see exactly how much the MPPI was) and I don't have access to the documents that Skipton sent to Watson's after my SAR request. As I said however, I do have a letter from Skipton's confirming I had MPPI and a copy of the Enquiry form clearly showing I was self-employed. I am in the process of writing to the Skipton to request a refund but am unsure as to how much to put in for the claim. In the absence of knowing specifically what the amount was, is there any other way of knowing how much MPPI would be included in a monthly mortgage payment? For instance, would there be an industry standard £MPPI to every £100 monthly mortgage repayments made? If there is, or amounts within certain parameters, then at least I could calculate a reasonably accurate figure. Or should I send the letter stating that I intend to claim, without an amount mentioned in the letter, ask them for a copy of my loan agreement (although knowing that they were reluctant to send me this in the past), and wait for the response from Skipton? I hope all that makes sense. Regards

Thanks slick132. Yes there will be statements available for the last six years. Is that as far back as the claim can go though? Ideally it would have been handy if he had electronic downloads instead of hard copies, but as mentioned he does not have (or know how to get) internet access and is also a bit of a dinosaur when it comes to computers generally (hence my involvement and offer of help). He is aware that there are no guarantees, but as I said to him, nothing ventured, nothing gained.

Hello, A few questions regarding the hardship "Letter For Consideration" if I may. Firstly, is it best to preclude this edited letter template with a Subject Access Request (ie, request all transaction data under the Data Protection Act?). The reason being, as far as I am aware, not all hard copy bank statements are available and as the account is still active, how far back can the claim go? Also, in the "Letter For Consideration," reference is made to providing an income and expenditure statement. I take it this refers to the business I&E. Is it also worth providing a schedule of private expenditure to support this letter? My colleague only has a Barclays business account, he has no private account. Thanks in advance for any feedback. Regards Frank

Hi Slick132, Thanks for the link to the spreadsheet and yes I can open it. Regards Frank

Hello, My first post on here so just finding my way round. I have tried to click the link above but I am being blocked from doing so. The message is saying that I do not have permission to access this page. Hopefully the access issue will be sorted soon. That being the case, are there template letters available for the various stages that may be required to negotiate, or is the link to the letter above the only letter required? I am actually looking into the possibility of reclaiming some Barclays business account charges for a colleague of mine who does not have internet access. He has had charges on charges for several years and has had a Business Loan and an overdraft facility over the years (although no overdraft facility in place now). The charges have caused hardship. Other than the link to the letter above (and/or any other available letter templates), is there a link to an interest calculator by any chance? Hope this post makes sense. Regards