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About Springsteen22

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  1. Hello, Just to update. I ended up contacting the supplier HP directly who replaced the charger and have taken the old one away for investigation. They were really nice about it and think its likely to be a fault with the charger. I've been using it in the same socket since and having no issues. Very still couldn't care less really and offered me £20 off as my complaint wasn't dealt with correctly. They didn't really address any of my concerns at all but I'm just glad I've got a working machine at the moment. Thanks for all of your advice
  2. Thanks for your comments again. HP are now investigating this for me and have told me under no circumstances to plug it back in. (not that I was planning to anyway) Think its possibly a a manufacturing issue. FYI - Yes we had to turn the power back on at the box, socket still works ok now with no issues and yes the socket was switched off before pulling the plug out.
  3. Hello, Wondering if anyone can help again. I've had details back from the advisor who says the quality manager has looked into the case and decided that as there is soot on one of the prongs of the plug then the issue lies with my socket. (my socket at home is fine, never had an issue before, still works and none of my other electrical appliances explode/give me a shock) Surely this cannot be decided by looking at a blurry photograph and they would need the unit back to inspect first. I've only had this for about 2 weeks. They have also advised me to plug the charger into an
  4. I don't want to make a new order. I want them to deal with this one. I don't see why I should have to risk my own payment/credit ratings because they aren't doing their jobs properly. I'm giving them until tomorrow and then saying I want them to collect asap and I no longer want the machine. I'll get another one elsewhere if no resolution. I need a new one asap as I run my own website so losing money and also have open university assignments I need to do.
  5. Quick update: Someone from Very contacted me yesterday to say I have to wait for a Quality manager to contact me. Said it wouldn't be today (yesterday) but promised to chase it up tomorrow(today) with them. She advised quality manager will investigate and see if they can just send me a new charger, I said I want the full unit collected and replaced as was outlined in the options I was given previously. She then said; "I can advise that you can order a replacement or alternative if you wish, however, it would be at your own discretion as there is no guarantee
  6. I don't think its the product recall as the cable isn't the same as the one in the photograph on the website. @ford - I assume so, never had any issues with the socket before or indeed any sockets/electrics in the house. I've been using the socket since and its fine. Thanks
  7. Thanks for your comments, I think I will get the laptop checked out by an electrician. Our landlord has someone to regularly check the electricity here. The socket has never had any problems before and still seems to be ok now, I switched it off approx 1 sec before taking plug out. (I'll get someone to double check it too just incase). The powerpack was quite hot and I could smell burning too. It hadn't been plugged in that long in the first place so shouldn't have got that hot with normal use. Also, something is rattling around in the plug itself now, not sure
  8. Hello, I'm wondering if anyone can help. I recently bought an HP Pavillion Laptop via Very.co.uk on buy now pay later. I've had it about a week but went to unplug it from the socket last night and got a big electric shock. i.e massive spark/bang, electricity went off in the whole house, and sore, tingly hand/arm. I contacted Very last night to advise them of this and they said to email them which I did, I received an email this morning telling me I'd have to contact their Customer excellence team. I forwarded the email straight away but heard nothing back. I then spoke to so
  9. Hello, Yes it has marked my credit file. I believe the charges are between 2004 and 2010, I'll double check when I am home. I had a few credit/storecards around that time and thought I had paid them all off years ago but it seems I've missed off this one. I hadn't heard anything for years until around 2012 when the DCA contacted me about it. Thanks
  10. Hello, I was looking for some help as I think I may be able to claim back some charges. I had a storecard with River Island many years ago. I beleive it was with GE Money and then changed to Santander. The limit was for £250. For some reason I was sure that I had paid it off and closed the account many years ago however around 2012 I received a letter from a DCA requesting payment of around £270. It seems that I may have wrongly assumed this was PIF and closed which was fine, however I wanted to query the amount as I thought it was strange that it was hi
  11. Apologies, I meant SAR rather than FOI, I work for government so got mixed up when writing that. I've written to that address a few times but not FAO data protection team so I'll give that a go too. Thanks
  12. Hello, Thank you for your reply. I've written to them twice in over a year and also written to Santander cards dept (who bought over GE Money) sent all recorded delivery which were received however I got no replies from any of them and when I called they said that recorded delivery only gets it to the building so must have gone missing somewhere. I'm planning on writing to them again today but I'm not 100% what I should be asking for. I've previously written asking for a breakdown of payments from opening the card til present, I asked them to let me know if I need to sent a fee for an FOI for
  13. Hello, I was hoping someone could provide some advice. I took out a storecard with River Island/GE Money when I was 18 which was around 9.5 years ago. I also took out an overdraft/credit card and stupidly defaulted on all of them. I started paying them off and was convinced that I had paid in full the storecard years ago. I paid off the rest in full last year. However around 1 year ago I was contacted by a debt collection agency out of the blue in relation to a £270 storecard which hadn't been paid off. I've since changed banks and didn't keep statements etc from around the time
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