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focus0125

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  1. I cancelled my policy with M & S over the phone Jan 2013 prior to renewal. . I had my first policy with them jan 2012 to 2013. I bought a different policy with Towergate. Now I have just made a claim with Towergate and needed to also trace my previous insurance i..e. m&S 2012 - 2013.(needed for the same claim - subsidence) To my horror i discovered that they had not cancelled my policy and i have a policy running at the same time as my current Towergate policy. I am now panicking as I thought having 2 policies is illegal? I have already opened a claim with Towergate I have told them i have no other policy as to my mind i had cancelled and did not know i had it. No documentation received in post. Could the fact that M&S have failed to cancel my policy and I have failed to cancel my own direct debit make my claim void. Any help would be greatly appreciated.
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