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Joshua Issac

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About Joshua Issac

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  1. Thanks for all the responses. My laptop is a Lenovo Ideapad U410 4376, S/N QB05997760. Would it affect my KnowHow cover if I opened up the laptop myself and removed the extra RAM? The Whatever Happens terms and conditions say that if they cannot repair the product within 21 days, I can request a replacement. Unfortunately, it doesn't say that they have to give me the replacement. I'll start writing the letter.
  2. Hello all. I got a laptop from a Currys PC World store in December 2012 with KnowHow Whatever Happens protection. When I was comparing laptops and remarked that the one I was about to choose had too little RAM, the salesperson said that more RAM can be added and installed in-store for £50, so this service was also bought. About a couple of weeks after the laptop was bought, it started freezing: the screen would become grainy and the computer would not respond to mouse clicks or keyboard input. At first, I thought that this was a one-off incident, but when it sta
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