I got a laptop from a Currys PC World store in December 2012 with KnowHow Whatever Happens protection.
When I was comparing laptops and remarked that the one I was about to choose had too little RAM,
the salesperson said that more RAM can be added and installed in-store for £50, so this service was also bought.
About a couple of weeks after the laptop was bought, it started freezing:
the screen would become grainy and the computer would not respond to mouse clicks or keyboard input.
At first, I thought that this was a one-off incident,
but when it sta