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About alalia

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  1. alalia

    Practice managers

    Hiya, I was just wondering. when you make a complaint to a GP surgeries practice manager, do they have the right to tell you who to take it higher to, but then send your emails off and open a case up with YOUR complaint themselves? Is this a breach of confidentiality? Surely it is up to the complainant if they actually want to take the complaint higher. I hope that made sense lol.
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