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missmermaid

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About missmermaid

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  1. A friend is a landlord would her mortgage company find out her mail was being redirected?
  2. Recently went to Specsavers for an eyetest, was by the optician who really rushed my eye test and just wanted me out the door, that my eyes had become weaker since last visit, was asked what I use my my glasses for - replied I use glasses for everyday and VDU work. Optician tells me to keep using my OLD glasses for everyday use and she will give a new prescription for VDU work. It hit my after I left specsavers, the optician was telling me to use my OLD glasses for everyday but use the new prescription in the new glasses for VDU work only!!! Surely using OLD glasses with a OLD prescription for everday use, then using the new prescription for VDU work would have a negative effect on my eyes? The eye test also felt rushed and not properly done, it was done in less than 5 mins and was not thorough enough
  3. Royal Mail Redirect Post - Does the sender get notified your post is being redirected?
  4. I bought an item on Ebay, which the seller claimed had only been used 1 time and was in excellent condition, the only reason why i bought the item. The item arrived damaged, i requested a return as item not as decribed and arrived damaged. Seller refused to accept a return, instead she blamed me for the damage, saying i had caused the damaged and had swapped item and the pictures I had shown of the damage were fake. Seller claimed she has a witness who saw her send the item in mint condition, but i told her it arrived damaged with a dent/chipped, with scratches etc and obviously not used the 1 time as seller claimed. Anway the seller then made a threat take me to smalls court (when she had my money and sent me a damaged item) and is still refusing to take the item back and still blaming me and now claims she can get a witness statement to say she sent the item in mint condition - if thats the case as seller claims, why it did arrived damaged!! In the email exchange with the seller, she is trying to make herself look the victim in all of this. The item is of over £250 Raised return request on Ebay, but seller is blaming me for the damage, how crazy is that, she sent an item not as described, anway time to escalate to Ebay and get Ebay involved because the seller is not admitting the item i received is damaged, even after showing pictures and still blaming me, what do I tell Ebay when I escalate item not as decribed, arrived damaged, seller not accepting responsibility, blaming me for the damage? As for the sellers witness statement to say she sent the item in mint condition, that doesn't count because my pictures show the damage, please please help
  5. Thanks I will polish that up, but I think what you've written is to the point, what would be the next step if I'm not happen with the response from the practice, is it common practice to surgeries to not really address the issue and sweep it under the carpet? Because a good PM would address the issue and not blame targets or increased workload. Oh...the surgery does not have enough GP's to deal with patients as well
  6. think about it I'm talking about this oarticular practice, where it is 9/10 times its impossible to get a same day appointment over the telephone...WHY...because by the time you get through...all the appoitments for that day are all gone, so your told to either try again in the morning at 8am (where 9/10 times the same thing will happen again) OR you get told to QUEUE outside the surgery, which is not a good thing to tell the elderly patients, is it? As I said with regards to online booking services, they can only release AVAILABLE appointments, if there are none then it cannot release them. Well AVAILABLE appoitments at this surgery are rarely released, its a shambles, appointments seem to be held back, whats the point in this surgery having an online appoitmnet system and claiming you can book '3 days in advance' - when clearly this is not true At this practice the receptionist are bad mannered and thats 1st thing in the morning, so don't go on about how stressed these receptionist are, thats baloney and you know it!! Its part and parcel of their job, they should deal with it. You can get an appointment in the time you can in YOUR surgery You sound upset? - its beggers belief that this surgery is telling the frail and elderly to queue outside the surgery before it opens at 8am if they want an appointment the same day. This is wrong, how would you feel, if you were frail and elderly to be told go queue outside in the freezing weather before 8am, if you want an appoint? The ONLY queue that forms outside the surgery are patients inc the frail and elderly that queue up in the freezing weather in the hope they can get a same day appointment. I've seen it with my own eyes, WHAT would YOU say about the surgery telling these people to queue outside in the freezing weather to try to get an appointment, is it the right thing to do? Do YOU do this at YOUR surgery? In light of the information I’ve provided, that you would improve this? WRONG....A 10-minute appointment may suffice for a patient with only one problem and no other health needs, who can give a clear and concise account of their symptoms, and who is physically mobile. In reality, the majority of patients are elderly and have multiple coexisting conditions. They often have impaired mobility and memory, as well as communication difficulties, and don’t forget the wider social issues they often face. Its increasingly unfit for purpose, and does not lend itself to the type of in-depth conversations necessary to explain what are often complicated health matters. I'm talking about this surgery and the way it works NOT your surgery, it doesn't have a rating of 54% for no reason now, does it!!
  7. Yes, the complaint is not about the surgery opening up at 8am. The complaint is about the following 1. Patients queuing in the cold for up to an hour before a GP surgery opens - just to get a same day/routine appointment. The sick and elderly have to wait outside in all weather, Patients are said to start queuing at around 7am every day, although the surgery doesn’t open its doors until 8.00am. What if you are elderly and living on your own? You can’t expect them to come and queue. It’s disgusting. There are lots of old people standing in the freezing cold in the middle of winter. The system needs to change. There are queues every morning.The weather is only going to get colder This surgery does not even release online slots where you can book an appointment online, all slots are magically taken up at 8am!! One of the requirements of the practice’s contract is that people should be able to make appointments by phone. The surgery's phone lines are frequently engaged, making it 'impossible' to make an appointment The upshot is a scene that resembles a Soviet-era bread queue, as locals in various states of ill-health wait patiently for a few minutes of their GP's time. When I visited a few weeks ago, some were obviously in considerable discomfort. 2. The receptionist telling patients to ring at 8am in the morning for same day appointments which are impossible to make as phone lines are busy and by time you manage to get through your told there are no appointments left when they finally get to the through to the reception. All same day appointments for some reason all get taken up within 6 mins of the surgery opening. 3. Routine appointments which the surgery has a notice on wall claiming 'you can book 3 days in advance' is pure nonsense because every time I've rang I've been told 'nothing is available' - even when I've asked for 2-3 weeks in advance!!! This is disgraceful
  8. Yes, complain to the Surgery, I highly doubt it will make a difference, they will whitewash the complaint. Whats the CCQ, can they make the surgery change? The sick and elderly who have to wait outside in all weather outside the surgery, do not have an appointment, they are trying to get a same day appointment to see a GP. The receptionist told me I had to either call at 8am to try to get an appointment, which magically all disappear in less than 5mins!! Phoneline is constantly engaged and even if you got through at 8.05 you will be told 'sorry no appointments available', thats why people wait outside. This surgery needs a good solid complaint so they can mend their ways
  9. Yes, I would welcome your help honybee Can also add the surgery claim you can 'book 3 days in advance' but I've been trying for the past 2 weeks to get an appointment with my GP only to be told 'there is nothing available' - This falls flat in the face of the surgery claiming you can 'book 3 days in advance' They also expect you to take a day off work to queue outside in the hope of trying to get an appointment the same day. This is disgusting!!
  10. I've seen people in the queue when I have had to queue to try to get a same day appointment. The GP surgery tell people to queue outside the surgery before it opens in the hope of trying to get a same day appointment, this is disgusting. The Surgery has an approval rating of 62% - that shows how badly it is being run. The surgery is getting away with this disgusting behaviour because nobody has complained.
  11. People are regularly being forced to wait outside in the cold, only to be told there are no appointments left when they finally get to the counter. The surgery's phone lines are frequently engaged, making it 'impossible' to make an appointment. The upshot is a scene that resembles a Soviet-era bread queue, as locals in various states of ill-health wait patiently for a few minutes of their GP's time. When I visited a few weeks ago, some were obviously in considerable discomfort. Hello honybee, Many of those queuing seem frail and elderly are having to queue from 7am onwards outside in the freezing cold weather, I've seen it myself, when I've had to queue to try to get a GP appointment the same day. So shocking how they run the place. It must change before someone dies.
  12. Sick and elderly have to wait outside in all weather in the cold for up to an hour before a GP surgery opens - just to get an appointment. Patients are said to start queuing at around 7am every day, although the surgery doesn’t open its doors until 8.00am. What if you are elderly and living on your own? You can’t expect them to come and queue. It’s disgusting. There are lots of old people standing in the freezing cold in the middle of winter. The system needs to change. There are queues every morning. The surgery should open up its doors earlier and have a ticket system, whereby the surgery doors open early to let them inside that way Sick and elderly are not waiting in the cold. The weather is only going to get colder and colder, please help me draft up a complaint to the surgery to get them to change their ways.
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