Ok and now in the post this morning was the :Letter Before action giving us 7 working days to respond before he starts a small claims action We have spoken to the FSB legal team who have said that the customer has not got a leg to stand on and as we can prove that the laptop is over 3 yrs old and only went wrong in December he has had his use out of it. and even though we referred him to the repair agent ,he still did not give us a chance to look at it We have also spoken to HP who have also confirm that this model does not have an inherent fault as its an ATi Chip and not a Nvidia and is not under any recall notice So now do we ignore it and see how far he pushes it or do we send a reply basically telling him politely Tough

Many thanks for your replies. It is as i thought that we are on a strong footing although we may have to reimburse the repair cost. The agent has also since told us that the customer did not mention that he has been referred from us which we told him explict instructions to do so. The main reason he was referred to the agent is due to the fact that we are in the process of closing the business down and from October 2013 stopped doing repairs so i don't know if that has any bearings.

Hi Everyone We are a computer company so on the other side of the fence so to speak. 3 Years ago we sold an HP Laptop brand new to a customer, In December 2013 we get an email to say it has gone wrong. The symptoms were very much like the problems that Hp and others suffer from, Overheating GPU chip. We wrote back and told him to ship it of for repair at our repair agents, Fast forward to 4th January 2014 we get an email from the customer saying that they have had it repaired and are now going to pursue against us for the repair cost,and possible refund of price,and on top of that our repair agent told them that we was liable for it up to 6 yrs after purchase!!!!!!!!!!!!!,,, No wonder why small businesses can't make money if they are liable for something long after they have sold it.. Now in the IT industry it is regarded that laptops have a lifetime of around 3 yrs so there fore our question is Is he entitled to any refund of repair costs? or can i say its 3 yrs old so no Fairly clued up on soga even used it ourselves over the yrs however FSB legal team say No he has no rights whereas soga says yes although ambiguous on how long should it last Many thanks for any help