Please can someone help me regarding the below please......
I bought atablet a little while ago (1.5 yrs ago) from Curry’s, Staples cornerbranch.
My details areas below
The tabletwhich I thought I had bought was Samsung Galaxy Tab 2.
Now when I bought thisfrom curry’s I was told it is on a finance plan called infinity
– which coversme with whatever happens policy including loss, theft, water damage etc andlots of online storage.
My understandingwas after 24 months the product will be mine and I do not have to return backthe product.
They will also refund meback 25% of the money paid during this 2 yrs period if I decide to trade it.
But it came to light that I have to return the product after 24 months duringan incident last year.
I didn’t want to buy a tablet outright and wanted apayment plan, which possibly could have been interest free.
The sales personwas really pushing me to go for the infinity deal as it would cover me fortheft, loss,
provide me online storage facility and load of other stuff.
Myresponse to that was, I don’t need all of this,
can you pls suggest pure andsimple payment options for which I can buy the product interest free in ayear’s time.
But the sales girl pushed me for infinity and suggested that itwas the best deal I could have.
She explained that infinity comes with knowhowand if I need any help I can contact anytime and get any issues sorted.
So atthe time I thought that infinity was the better option as it covered me for alot of things if they ever happened.
I also inquired again that at the end of the two year period the product willbe mine and she went on to say that it’s like a mobile contract
and if anyissues you can bring it back within a week’s time.
I took her word and neverread the full agreement (like all of us do).
I was not shown that the productwhich I thought I bought was actually never bought
– it was a lease I had takenout and also there was no clarification with regards to no cooling off period.
She printed all the paperwork for me to sign.
Last year I hadlost this tablet from my work place at Heathrow airport.
I got a crimereference number to get a replacement;
I was very low as I had bought this formy dad as a present.
The infinity deal Ihad taken out, to my surprise did not cover for loss.
Rent smart flatly denied replacing thetablet.
During this process I had gonethrough the entire terms and conditions of the infinity deal.
To my shock Ifelt cheated, duped and lied to.
I feel I have been missold a product.
So Idecided to visit different curry stores and inquired about this infinityproduct.
I visited staples corner again, central London, Watford, harrowbranches when I had lost my tablet last year.
To my shock all the salespersonal never reveal that infinity deal is actually a lease and not an installmentplan to buy a product.
They do not reveal that it does not cover for loss,
theydo not reveal that at the end of the 2 yrs period you return the product
andyou almost pay double the price,
they do not reveal that it does NOT have acooling off period.
I was very very lucky that someone had actually returned mytablet back at my office
I would like tomention that I have a taped conversation as a proof from one of your curry’sbranch where your salesman lying to the customers about infinity
e.g. thesalesman advises that it covers loss whereas infinity does not cover loss andalso he suggests it’s a payment plan with a 2 yr contract like mobile phone
which is again not true as it’s a LEASE,
this is just an example of the blatantlies the salesman say to get higher sales.
What I amtrying to get at is, what if some kind hearted person not returned my tablet.
Iwould have had to pay the entire 24 months with no product in my hand.
I have beenduly paying the monthly payments but I feel cheated and missold theproduct.
I want to keepthis tablet and do not wish to return back at the end of my “LEASE” as I feelthis is a rip off and a missold product.
I wish I had taped all of theconversation during my actual buying (I thought I was buying but I was actuallytaking out a lease) process.
There is no way the tablet is worth £ 552 (£23x24).
I would really appreciateif someone can get back to me
and advise if I am allowed to keep this tablet asI feel really cheated on this.
Kindly try andput yr selves in a customer point of view and respond.