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About kirky1010

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  1. Thanks for the reply Lula. I have paid the excess and I am in the process of returning the phone to them, I am also aware that it will be reconditioned phone that I will get. Should have read the small print! I just thought due to paying the excess and the rest of my years premiums upfront I would be able to get my phone back.
  2. Hi there, first time poster so not sure if this is the right place for this question. I am dealing with a claim through my mobile phone insurance company, the claim has been accepted and I am more than likely going to receive a replacement handset. My question is can they keep my other handset or can I request it be returned to me? I was hoping to recycle the damaged one and recoup some of my costs Hopefully someone can help, thanks in advance
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