Looking for some advise please. I have looked on this forum but not quite found what I've been after.
I have been a member at Harpers Fitness for over two years and been a regular attendee. Due to an injury in June this year, I have not gone as much (some months not at all) and the facilities there do not suit the exercises I am now limited to do (due to the injury).
I checked with the staff at the gym on the cancellation period and was told it was one month, I then took a written notice of cancellation into the gym on 4th November. I have just received a "Notice of outstanding payment" informing me I owe the gym for the month of December. I have contacted the collections department who have informed me that the cancellation period is one month, from the last day of the month you hand your notice in. So this actually means my notice didn't start until 30th November.
In terms of gym usage, like I said above, I was injured at the end of June (and consequently on crutches). I didn't attend again until end of September whereby I went just a couple of times before deeming the place unsuitable for my needs - they cancelled the only classes I was able to do. I have not been back to the gym since this time.
Also, not that this is entirely relevant, but when I was injured, I did hobble in on my crutches and asked about putting my account on hold, I was told that I'd have to take in a docs cert and pay a £5 per month holding fee - they could see my injury but still needed the docs cert so I didn't bother.
Is this unreasonable? I have effectively given them just under 2 months notice.
I did sign a contract but that was when I joined two years ago and I haven't got a copy of it (also, my membership went from 12 months to rolling month), I was also misinformed by the member of staff.
Anyone had similar experiences? Ideally, I'd like them to waiver the December amount.