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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Chipper64

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Everything posted by Chipper64

  1. Chipper64
    How ironic: http://www.bbc.co.uk/news/technology-35925146 I've not been able to recheck my credit. My membership at Experian has now ended.after Vodafone told me everything had been sorted.
  2. Chipper64
    Also,is it possible.to remove the "resolved" from the title of.this thread since it appears to be still on-going?
  3. Chipper64
    The email does state Vodafone as the collection agencies client. This is becoming much more than inconvenient now. Would ut be worth letting this run right up to them taking me to court and then going for a big claim against them?
  4. Chipper64
    Not so fast!!!! Just recieved another email from Vodafone debt collection agency!! Isn't it about time someone actually read customer complaints at Vodafone and put a human onto them.instead of feeding data through computers. Lee, i now consider this to be harrasment with Vodafones name attached. Your thoughts?
  5. Chipper64
    They can feedback customer satisfaction (or dissatisfsction) to line managers to act on and not leave customers feeling trapped, helpless and very annoyedat what ultimately must of been a technical problem that they are already aware of.
  6. Chipper64
    My 'debt' of £13 has been cleared. My credit rating has been corrected on Experian. I believe the debt collection agency has dropped the case. Lee (along with CAG members) went a long way to helping me with this and I appreciate this, I just wonder why: 1, Vodafone need to have this presence on CAG 2, Why local stores cannot resolve these problems
  7. Chipper64
    Barring from a few individual employees (Lee on CAG, Wayne in the Wigan store and the Manager at Middlebrook Store), i can safely say that Vodafone have provided me with one of my worst ever customer/consumer experiences and the fact that they have to employ someone like Lee to help people who have found this site in their desperation to resolve their customer problem says lots about the company. I was passed from pillar to post, i had my credit rating lowered, my personal details have been given to debt collection agencies, i spent hours upon hours talking to people in foreign call centres (who i could hardly understand), i was lied to on so many occasions it's unbelievable. NEVER will i have any dealings with Vodafone again an i suggest that people reading this thread seriously consider their options before signing an agreement with Vodafone. Thanks go to the guys on CAG for their support. I shall be making a donation to this invaluable site.
  8. Chipper64
    Hi Lee, The email from 25.02.16 says you checked the account and applied a credit of "£12.98 (inc. VAT) to cover the final balance". The notices i received, dated 24.02.16 (account suspension & overdue payment-final notice) both refer to the balance being £13.00. Can you confirm that my account is now completely closed and i need NO FURTHER DEALINGS with Vodafone or their credit collection agents. Also please confirm that my credit rating has been rectified by Vodafone at that you have removed ALL negative markers from my credit rating. Thanks Chipper64 If this is the case, i will put this sorry episode with Vodafone behind me and move on.
  9. Chipper64
    Hi Lee, Not sure what progress you've made with this case but I've just received 2 letter of Vodafone 1, My account has been suspended 2, Final notice for overdue payment. I take it Vodafone aren't to easy for their own employees to communicate with, let alone the general public. I await your response.
  10. Chipper64
    Thanks Lee.
  11. Chipper64
    Silverfox. Thanks for your help. I've sent a response to Lee from Vodafone (see above) so I'll email Bankfodder and wait to see their responses.
  12. Chipper64
    Lee, I'vwe completed the form and now await your response.
  13. Chipper64
    Hi Bankfodder. Did you see the attachment i provided?
  14. Chipper64
    Bankfodder: Here's a copy of 'a' contract. Not sure if this one is specifically mine as i don't remember signing anything as such. If you want any more info please let me know. Also let me know how to contact you via pm if necessary. Thanks Vodafone-Terms-from-October-2015.pdf
  15. Chipper64
    I'll be happy to do this once I've received a response from Vodafone to the letter i sent. Again, i really appreciate the help on this.
  16. Chipper64
    Thanks again for your help and advice. Due to an overlap/timing issues, I've already sent my letter to Vodafone (copied to The Information Commissioner's Office) to start with. (I don't take it lightly when corporations try to push me through their dispassionate mincing machines and will fight this on ALL fronts). My distrust of the telephone technique you suggest is partly down to me not being up to speed with recording calls etc and i would hate to loose vital evidence due to an error on my part. The elements of 'service' i received from Vodafone were: I could make calls from the phone. I had access to their on-line chat facility where i had several chats with their call centre personnel to try to resolve the problem. Had the good fortune to meet a decent manager in one of their stores who could see how stressed i was and gave me a 30 day free sim card - i still couldn't receive calls on my original number though. I've received NO bill from Vodafone. Looks like they've jumped straight to the debt collection agency (which is an interesting route to take, all things considered). That's it!! The time and trouble i am having is being monitored (emails, letters, on-line chats etc are all being recorded). I'm an Engineer so that sort of record keeping comes as a second nature. In terms of credit problems. I generally don't use credit facilities but there are plans for 2016 to buy some new things on credit so we'll see how that goes. I do have friends who could also run checks for me as a part of their own business. Shortly after these problems with Vodafone began, i did some research and found a link to Watchdog doing an article about the porting problems Vodafone were subjecting their customers to. I was also told by one of their store managers that the systems they were using weren't really suitable for the mobile network. They were actually more suited to mail systems and he suggested that not much would be done until they were taken over later this year (if that's true or not). So do you think Trading Standards would like to get involved in a case such as this?
  17. Chipper64
    As I’ve said, Vodafone have already marked my credit rating, this without any written communication from them about the account. I’ve written a letter to Vodafone with a chronological history of the problems I had with them. I’ve demanded that they fix my credit rating and back off the collection agency. I shall ignore any attempt at communication from the collection agency. After my experience and reading stories about Vodafone I am not surprised that their rep doesn’t have time to resolve issues on here. Bankfodder: I don’t want to communicate with Vodafone by telephone. I really appreciate your advice and I’ve written to them. For some reason I really don’t trust them anymore and a verbal conversation is not as easy to accurately recall as a written one. Vodafone have, in the on-line chat messages with me: Apologised Made promises Failed to keep promises Got basic details about my account wrong (type of account) Passed me from pillar to post within the call centre Had technical issues thereby losing the communication link meaning I had to call back. Put me through to wrong departments Assured me I was a valuable customer. Lied by telling me (the porting) had been successfully processed Alegedly ‘escalated’ the matter to ‘priority’. And yes, although I already have an excellent credit rating, I may need your help to put it right if Vodafone don’t do what they should. I’ve also said I shall be seeking compensation costs in any necessary communication with Vodafone on this matter. As it stands today, I’ve had to leave work early to deal with this and I am hourly paid!!
  18. Chipper64
    Thanks fornthe.prompt response to this. I have checked the credit score and you're right Vodafone have marked it down (on an otherwise flawless score). I will write a complaint to Vodafone and mention the credit rating issue. Are they also capable of putting this right again though? Would it be worth including copies.of the 'chat' that took place when the problems.began? Thanks.again for any info.
  19. Chipper64
    He might want to prepare an apology for mine too while he's at it.
  20. Chipper64
    HEY...Vodafone. Why don't you get this sorted on-line ON THIS FORUM so people can see how you operate? There seems to be a common policy to do things (ironically) on the phone. Is this to make it difficult to trace back EXACTLY what happened?
  21. Chipper64
    At the end of my previous mobile phone contract I decided to change provider and move to Vodafone. It was one of the worst customer experiences of my life. Coincidentally, at that time, I became unemployed and having registered my old number with many recruitment agencies and former colleagues/employers I desperately needed my original number to be available for them to contact me on if/when any suitable roles came up. I was told by Vodafone that the transfer of my number would be straight forward and there would be no problems. It would all be sorted within 24 hours. Unfortunately I trusted them to make this happen. It eventually took around 3 weeks for my number to function correctly. I made many attempts to get this sorted with a variety of Vodafone call centre personnel who 'sincerely promise' that my number would work within 24 hours. I made each one give me a timescale for it being resolved before ending the conversation. Each one lied just like the one before (I have copies of the calls/chat conversations). I called into 2 separate (local) Vodafone shops on more than one occasion to try to resolve the problem. I was in absolute desperation due to the employment situation. My original number could be used to make calls but I couldn't receive ANY. My mobile number was in limbo. I couldn't return to my original provider and I couldn't receive any calls through Vodafone. The manager in one of the branches really tried to help. He understood the situation and to appease me (he had limited power to resolve the issue) gave me a free 30 day sim card on a new Vodafone number. The manager of another branch also tried really hard to resolve this but he told me it was a known issue with Vodafone. He had 3 more customers coming in THAT day with the same problem. Apparently the problem was due to the network and systems being inadequate to deal with the transfers. He also mentioned that I wasn't likely to improve quickly. I've now been contacted by a debt recovery agency who are asking me to contact them about this, no doubt wanting me to pay for a Vodafone bill. The day my number was completely ported into Vodafone and working correctly I IMMEDIATELY requested a PAC number to leave Vodafone and return to my original provider. I did this and was fully operational with 24 hours. I also cancelled my DD with Vodafone so I've not made any payments to them for the 'service' I received. Also worth noting is that during my sorry dealings with this company I noticed that they don't seem to like to put things in writing. During the on-line 'chats' to resolve the problem they requested to contact me by my landline phone to discuss the problem. I refused this offer so that I could maintain a written account of what did happen. I have since received more calls from Vodafone and each time I refuse to talk with them. Even though they have my email and home address details they have never communicated the so-called debt issue with me. They are now using a debt recovery agent (who do have my email address!!). As yet, I have not responded to their request. Any advise on what to do next would greatly be appreciated.
  22. Chipper64
    So, when they me a small claims court order? Sorry but i'm not familiar with how this works. They take me to small claims then i reveal that I've already sent them a letter of appeal that they've ignored? How will that pan out?
  23. Chipper64
    Thanks Eric's At what point do i drop it on them that they've not adhered to the law? In light of yesterdays events, i can see them all pursuing each case to make some examples of people and 'prove' they can get their hands on the money.
  24. Chipper64
    In light of todays (Beavis) case, where do we stand now? Do we ignore all correspondence and wait until the court order arrives? Quite happy to go toe-to-toe with them but i want to do this correctly. Still not got the response to my appeal letter or POPLA number either. Just waiting for more threats and increased charge demands.
  25. Chipper64
    Thinking of writing to BPA to ask why a POPLA hasn't been provided and that ECP haven't replied directly to the appeal.

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