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About dazzamanc

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  1. Can you advise whether it's Mobile phones direct or CityMain Administrators who I should be pursuing? Regards Darren
  2. Thanks for the quick reply. I have had no response to my previous email as yet. I gave bank details for the service provider (Vodafone) as far as I knew but wasn't clear that the "3 months free insurance" that was automatically added to my basket would roll into a monthly insurance payment. I wasnt asware of the insurance until I contacted Vodafone as soon as I lost the phone and they told me to call my insurance company and to check with mobilephonesdirect who told me I was insured with their partner "CityMain Administrators". (A couple of years prior to this I worked for a c
  3. Hi, Hope someone can offer some advice. I took out a 24 month mobile phone contract with mobilephonesdirect in January 2010 which offered 3 months free insurance. This then without my knowledge converted into a £5.99 per month direct debit being taken out of my account by CityMain administrators. I lost my phone at the end of January 2012 and upon contacting Vodafone was told to report it to the police and also the insurance company. Once I found out that the CityMain direct debits were for phone insurance I contacted them and was then told that My claim was turned d
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