Hi, thanks for the welcome. I haven't escalated it yet, I'm still putting together an email response outlining my argument. I think its probably a standard approach on their part - refuse a claim out of hand and then start a war of attrition to see who gives in first - all for the sake of an £80 claim. Its almost not worth it, but I can't stomach the idea of letting them get away with it!

Hello everyone, I was hoping for some advice. I have read a number of threads on this forum relating to the damage of goods/packages by couriers - who universally seem to want to wriggle and writhe out of any responsibility with pretty flimsy excuses. On this occasion, my issue lies squarely with Parcelforce. Let me set the context: About 4 weeks ago I sold a pair of Bose speakers for £80 on ebay. When the buyer received the speakers, there was a big-ish dent on the corner of the box and sure enough after opening the package part of the wooden speaker housing had been cracked