Hi guys, I purchased £15 shoes from new look I was in a bit of a hurry so I did not realise they were a size small and also on the back they were slightly worn out ( probably due to people trying them on) now I went back to ask for a refund but they said they cannot as they have been worn! I told them it is too small and i never wore them, which they replied if it had been worn we would have sold it at a discount price and I would need to complain to customer services. So i sent the first email to customer services ( after 28 days from date of purchase because I had to go back twice for another attempt) and NO BODY bothered to reply for months. So I got hold of a new email address and i forwarded the previous emails, the reply was no refund only gift card. I have not accepted the gift card , what are my rights? How can I take this up further? Who do I go to? Thank you