hello guys i need some help after learning a lot from reading on this site I boldly decided to go and checked several of my old documents only to find I had a lot of for it on ppi claims to do. I made a claim to lloyds bowmaker regarding ppi on a car loan found it is now blackhorse (a part of lloyds) first letter said they could not find any evidence of me being on their records, then in response the further wanted a signed copy of credit agreement and proof of payments. I did not have proof of the payments because I could not remember if I payed by payment book or the bank took thepayments. I submitted a copy of credit agreement and now they have replied that they cannot investigate my ppi claim because the agreement has not been fully executed. Please please can someone please advise someone

Hiya thanks for the information from the consumer act. I have replied to santander and await their reply I am trying with my limited knowledge to enclose the letters

ok I have got help to upload see the history here. Please can someone advise me what else to do because santander also knows this company has closed for many years

THANKS CAGGER I would I have spent a lot of time reading the threads before I became brave enough to do a PPI claims I am not good with the computer but I will get some help to upload the scanned info I can say however I sent a letter to Santander because it was clear on the paperwork. Please bare with me but when upload and adjust to the way you suggest The letters when uploaded will show the full picture Thanks for the advise

Thank you so much for this answer in supplying the Acts. I thought this was another fob off tactic. They suggested I go to the FOS DI have written back to them stating the fact they supported the loan and they supported the dealership and in so doing even though they may have acted unscrupulous as they claim in their reply, they Santander made no attempts to deter or stop the dealership. Should I now write a further letter including the acts state?. Should I still take it to the FOS?

Hello Guys I need some guidance. I had a car loan and it had clear PPI attached. Santander initially on first response denied that I had a loan accepted after a bit of a to and froing they said there was ppi and accepted the claim. However Santander places the liability on the car dealership. The dealership has been closed for over five years. What course of action do I take to get santander to pay up.