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About ehjmum

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  1. Sorry, what I mean is that I don't think Pinnacle have ever sent me a yearly statement, the payments have just come out of our bank account as direct debits. NR send us a yearly mortgage statement though, which I have from years back, but that doesn't detail the PPIs.
  2. I have (or can get) bank statements, showing the amount taken off each month. Is that what you mean? I;'d have to have a rifle through my documents to see if they send me a yearly statement, off the top of my head, I don't think they do.........? So by FOS guidelines, they're overdue? They did send me a leaflet about the FOS, but the letter said they hoped I'd give them more time.
  3. Hi there First post here! After speaking to an IFA about our financial position, I realised that we had PPI on two accounts with Northern Rock (through Pinnacle, and both were sold to us for our mortgage, one at first application and the second one when we topped up the mortgage for a house extension). When we applied for them we were told we must have them in place or the mortgage wouldn't be approved. Our IFA told us that wasn't allowed and that we had a claim for PPI. So I followed the process, and sent off the questionnaire to Pinnacle in early August and received a le
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