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jamesrouse

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Posts posted by jamesrouse

  1. Hi all

     

    Today i got a PCN for unloading in a restricted street.

     

    IMG_0119.jpg

     

    This is the sign is at the entrance to a pedestrian area approx 260M and 3 streets away from where i was parked.

     

    The sigh is not very visible due to the bottom part being twisted away from the driver.

     

    The photo was taken from where my vehicle would of entered the area.

     

    Any chance of me getting of this??

     

    first time in 5 years i have got a ticket parking here to make a 2 minute delivery

  2. I'd write a letter saying you accept there offer only as part payment and will continue to pursue the rest, then when your 14 days after LBA is up file your MCOL, if you haven't received there part payment file for the full amount not forgetting to include the 8% interest in the total claim amount

     

    i used this letter to reject there offer

    Mr Colin Langdale

    Service Quality Team

    HSBC Bank PLC

    Arlington Business Centre

    Millshaw Park Lane

    Leeds

    LS11 0PP

    Wednesday, 12th July 2006

    Ref: *************************

    Re: account number **************************

    Dear Sir

    Thank you for your letter dated 10/07/06

    With regard to your offer of £1500 I feel this is not acceptable, I will accept the sum offered only as part settlement,and will continue to pursue the full amount of £1690.

    My original time scale still stands and as per my letter dated 5/07/06, you have until Tuesday the 18th July to make a full repayment of this money. If you do not comply fully within this time schedule then I shall begin a claim against you for the full amount plus my costs and without further notice.

    Yours Sincerely

  3. Right update time

     

    I rang the court two weeks ago and was told a cheque from hsbc has been recived and was waiting to clear

     

    Cheque never turned up

     

    Rang the court they said that DG had confirmed Debt been paid in full (It hadn't)

     

    Rang DG spoke to Deborah and told her was had happened she wasn't very helpful and Quite snotty she said the couldn't do any thing and i had to provide them with all the info re my claim so they could look into it. So i said i'd issue an other warrant to get the money back.

     

    Then got a letter today from DG saying that, they have credited my account with the amount owing of £466.82

     

    checked my account and hay presto money is there

  4. hi, please let me know if you were successful in your appeal to keep the account open? Thanks

     

    I have managed to stop my account closure with HSBC with these 2 letters

    sent this one first then was told it had been sent to Leeds to be dealt with

    Mr David Lewis

    Head of Customer Relations

    HSBC Bank PLC

    Level 36

    8 Canada Square

    London

    E14 5HQ

     

    Thursday, 31 August 2006

     

     

    Ref: **************

     

    Account ***************

     

     

     

     

     

    Dear Mr Lewis

     

    I am writing to complain about the letter I received from a Miss N Kelly a service quality manager based in Leeds. The letter dated 30th August 2006 tells me that you are going to withdraw my banking services on the 29th September 2006. The only reason I can see that you are doing this is that I have successfully claimed back unfair banks charges applied by HSBC dating back 6 years.

     

    I feel that this is an unfair retaliation on your part, which goes against the Banking Code Standards Board who says “We ask subscribers to consider the fairness of closing accounts in such circumstances”. The FSA who under there rules on dispute resolution and complaints say “We would not expect any regulated firm to discriminate against a customer who makes a complaint”. And also the Financial Ombudsman who say “they should not decide to close an account for an improper reason – for instance, because of unfair bias”.

     

    I feel that your treatment towards me is in direct contravention of the above rules set by your governing bodies.

     

    I have been a customer of HSBC for many years and am truly hurt and upset in the way HSBC have handled this matter.

     

    From this letter I would hope that you will reconsider you decision to close my account so that I can continue to bank with HSBC.

     

    If this is not possible then I will be left with no choice but to complain to the Banking Code Standards Board, The Financial Services Authority, and the Financial Ombudsman, however I am hopeful it will not have to come to that.

     

     

     

     

    A prompt response would be very much appreciated.

     

     

    Yours Sincerely

     

     

     

     

    James Rouse

     

     

    Cc: File

     

    So i then wrote to the chairman with this one, and got a letter from alan pretty say account WON'T be closed

     

    Mr Stephen Green

    Chairman

    HSBC Bank PLC

    8 Canada Square

    London

    E14 5HQ

     

     

    Wednesday, 13 September 2006

     

     

    Re **********************

     

    Dear Mr Green.

     

    I am writing to you to complain about the closure of my current account on the 29th of September.

     

    I received a letter on the 30th of August from a Miss N Kelly saying that HSBC are going to withdraw my banking services on the 29th September for a “Commercial Reason”, I then wrote to Mr David Lewis head of customer relations on the 31st August.

     

    I called HSBC today to see whether my letter to Mr Lewis was being dealt with and it seems that it is being dealt with in Leeds and they have a back log of complaints at the moment but was told on the phone the decision can not be over turned and my current account will close on the 29th September.

     

    I feel my account should not be closed, I feel it is only being done so in retaliation of me claiming back bank charges.

     

    I would like to draw you attention to the following information from the Banking Code Standards Board, The FSA and The Financial Ombudsman

     

    The Banking Code Standards Board say “We ask subscribers to consider the fairness of closing accounts in such circumstances”. The FSA who under there rules on dispute resolution and complaints say “We would not expect any regulated firm to discriminate against a customer who makes a complaint”. And also the Financial Ombudsman who say “they should not decide to close an account for an improper reason – for instance, because of unfair bias”.

     

    I have been a customer with HSBC for many years and also have business banking, saving accounts, ISA etc with HSBC, and I am deeply hurt and upset by HSBC’s actions.

     

    I ask that you reconsider the decision to close my current, if this is not possible then I will be left with no choice but to complain to the Banking Code Standards Board, The Financial Services Authority, The Financial Ombudsman, and contact national newspapers to inform them of HSBC’s actions. However I am hopeful it will not have to come to that.

     

    A prompt response would be very much appreciated.

     

     

    Yours Sincerely

     

     

     

     

    James Rouse

     

     

  5. Got a letter from Alan pretty bout a week ago saying he was investigating

     

    then today got one from him again saying

     

    Dear Mr Rouse

     

    I write with reference to your recent letters regarding our proposed closure of your account

     

    You will appreciate that under the terms and conditions that apply to your account with HSBC we are entitled to close the account by providing 30 days notice.However, we have considered the further information provided in your e-mails (no e-mails sent just letters) and reviewed the decision that was made. In this particular situation we are willing to allow you to retain your current account, and other accounts with HSBC

    It may also be appropriate for you to review your banking facilities to ensure they are adequate for your current needs. You can do this by calling 0800 130 130 or alternatively you can call in at your local branch

    Yours sincerely

    Signed

    Alan pretty

    Senior Service Quality Officer

  6. I have managed to stop my account closure with HSBC with these 2 letters

    sent this one first then was told it had been sent to Leeds to be dealt with

    Mr David Lewis

    Head of Customer Relations

    HSBC Bank PLC

    Level 36

    8 Canada Square

    London

    E14 5HQ

     

    Thursday, 31 August 2006

     

     

    Ref: **************

    Account ***************

     

     

     

    Dear Mr Lewis

     

    I am writing to complain about the letter I received from a Miss N Kelly a service quality manager based in Leeds. The letter dated 30th August 2006 tells me that you are going to withdraw my banking services on the 29th September 2006. The only reason I can see that you are doing this is that I have successfully claimed back unfair banks charges applied by HSBC dating back 6 years.

     

    I feel that this is an unfair retaliation on your part, which goes against the Banking Code Standards Board who says “We ask subscribers to consider the fairness of closing accounts in such circumstances”. The FSA who under there rules on dispute resolution and complaints say “We would not expect any regulated firm to discriminate against a customer who makes a complaint”. And also the Financial Ombudsman who say “they should not decide to close an account for an improper reason – for instance, because of unfair bias”.

     

    I feel that your treatment towards me is in direct contravention of the above rules set by your governing bodies.

     

    I have been a customer of HSBC for many years and am truly hurt and upset in the way HSBC have handled this matter.

     

    From this letter I would hope that you will reconsider you decision to close my account so that I can continue to bank with HSBC.

     

    If this is not possible then I will be left with no choice but to complain to the Banking Code Standards Board, The Financial Services Authority, and the Financial Ombudsman, however I am hopeful it will not have to come to that.

     

     

     

     

    A prompt response would be very much appreciated.

     

     

    Yours Sincerely

     

     

     

     

    James Rouse

     

     

    Cc: File

     

    So i then wrote to the chairman with this one, and got a letter from alan pretty say account WON'T be closed

     

    Mr Stephen Green

    Chairman

    HSBC Bank PLC

    8 Canada Square

    London

    E14 5HQ

     

     

    Wednesday, 13 September 2006

     

     

    Re **********************

     

    Dear Mr Green.

     

    I am writing to you to complain about the closure of my current account on the 29th of September.

     

    I received a letter on the 30th of August from a Miss N Kelly saying that HSBC are going to withdraw my banking services on the 29th September for a “Commercial Reason”, I then wrote to Mr David Lewis head of customer relations on the 31st August.

     

    I called HSBC today to see whether my letter to Mr Lewis was being dealt with and it seems that it is being dealt with in Leeds and they have a back log of complaints at the moment but was told on the phone the decision can not be over turned and my current account will close on the 29th September.

     

    I feel my account should not be closed, I feel it is only being done so in retaliation of me claiming back bank charges.

     

    I would like to draw you attention to the following information from the Banking Code Standards Board, The FSA and The Financial Ombudsman

     

    The Banking Code Standards Board say “We ask subscribers to consider the fairness of closing accounts in such circumstances”. The FSA who under there rules on dispute resolution and complaints say “We would not expect any regulated firm to discriminate against a customer who makes a complaint”. And also the Financial Ombudsman who say “they should not decide to close an account for an improper reason – for instance, because of unfair bias”.

     

    I have been a customer with HSBC for many years and also have business banking, saving accounts, ISA etc with HSBC, and I am deeply hurt and upset by HSBC’s actions.

     

    I ask that you reconsider the decision to close my current, if this is not possible then I will be left with no choice but to complain to the Banking Code Standards Board, The Financial Services Authority, The Financial Ombudsman, and contact national newspapers to inform them of HSBC’s actions. However I am hopeful it will not have to come to that.

     

    A prompt response would be very much appreciated.

     

     

    Yours Sincerely

     

     

     

     

    James Rouse

     

     

    • Confused 1
  7. hi ,i bought a computer about 8 years ago from dixons with a hbc loan..total to pay back aprox £1300..i paid off everything owed then was told i still owed aprox £1110 which was i guess for late payments etc..i have just printed the letter out asking for statements of charges but i don,t have any letters with my account number on.all i have is the letter from the court {as hfc took us to court as we did not pay rest of money owed}with the case number and claimants ref number on...the rest of debt they said we owed was taken from partners wages and we have just finished paying it off.....my question is if i send the letter to hfc asking for my statement so i can check the charges,then what do i do as i don,t have any original letters...should i send the letter and give them the court case and claiment number with my name and address...thanks a lot

     

    If you get hold of a copy of your credit report it will have all the info you need on there acc numbers etc

     

    with experian and equifax you can get them online for free for 30days or send of £2 to get a hard copy

  8. Got a letter from Alan Pretty saying that they WON'T be closing my account.

     

    because of further info i gave them,must mean cause i said i'd go to the press

     

    HAPPY DAYS

     

    just waiting for my cheque for the rest now

  9. surely the £55 outstanding means that you have not been paid in full are you still going for that last little bit?

     

     

    the £55 is included in what the bailiffs have got, so once the cheque arrives it will all be settled.

     

    With regard th the account closure, HSBC bank is convenient for me as my business account is with them and my gf's as well so it makes paying myself and transferring money quicker as its instant instead of waiting 3-4 days for it to get to an other bank.

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