Hi, I'm hoping that someone can help me here.
I have just been sorting through my Direct Debits and have realised that I have been paying a DD monthly to Dom and Gen for 4 years
and I actually have no idea what for.
I realise that I must have agreed to some kind of warranty cover with them initially,
but I also know that I have no warranties on any of my appliances that are currently active so I have no need for this cover.
I am utterly confused and crestfallen because I am absolutely meticulous about keeping records of all correspondence on these things,
and have folders full of this type of info
but I have no letter at all from Dom and Gen that suggest that the cover is ongoing
or that an automatic renewal of the cover will be happening.
In addition to this, the cover started at £6.34 per month in March 2009 and has increased in amount every year since then, they are now taking £9.30 from me!
I have now cancelled the DD with my bank, but I really can't understand how it is OK for this to have happened.
I am usually so careful with these things,
but I tend to rely on correspondence that I get about these things to trigger my action,
and I haven't received any.
I read elsewhere on this site that companies MUST inform you of any change in the amount that your direct debit is,
and this has definitely NOT happened, as it would have alerted me to the fact that the DD was active for no reason that I was aware of.
I am really upset and feel badly taken advantage of.
I know I should have noticed the DD was there, but I have a large number of DDs set up for various reasons
and I must have just stopped questioning it because it's a relatively small amount and has been taken for so long.
I'm really kicking myself, but surely there should have been some contact or correspondence from them?
I'm going to write a letter to my bank and to D&G now, but any advice or support would be appreciated greatly.