I ordered a HP Envy refurbished laptop which was delivered on Monday 7thOctober,
the product was faulty and
I phoned knowhow customer services to advise.
They agreed to pick up the laptop the next day which you duly did.
The customerservice also agreed to send a replacement,
he checked the stock (saying thatthere was quite a few in stock)
and ordered the replacement to be delivered,
the date he gave for delivery was Thursday 10th October.
On Thursday 10th October I had not received any confirmation ofthe order delivery
and I again phoned customer services asking where thedelivery was,
this time the lady advised that they had received my faultyproduct
and that the delivery was definitely going to be tomorrow (Friday 11th)or Monday 14th at the latest.
Once again i received no notificationof delivery
and again phoned your customer services department asking when thelaptop would be delivered.
I was on the phone for half an hour speaking to a MrMihsaan Akhtar who in fact was a great help
and took his time to look throughthe query properly,
he advised that my delivery was not in transit and had noteven been sent out and was still awaiting dispatch,
he advised that he couldnot give me a time or date when the laptop would be delivered
but said I shouldreceive an email in the next few days. I have still not recieved any email.
The service I have received has been extremely poor,twice knowhow customer services team
had said it would be delivered and both timesit was not.
I still do not have a delivery date but have paid out over £500 forsomething I still have not received
and for something that was faulty in thefirst place.
I have now also emailed knowhow customer services three times regarding this matter, as yet I have not had areply.
Terrible service and i dont know where to go next?