I recently completed a SAR request with Welcome Finance. I wrote to them to challenge the charges on the account, and their total charges are pretty much the full value of the outstanding amount so I was hoping to finally rib myself of this debt.
I received a letter from Welcome saying it would take 8 weeks to process the complaint (fairly standard from seeing other posts on the forum).
But I also received a letter saying the outstanding balance has been sold onto Aktiv Kapital (UK) Ltd!
Does anyone know where I stand now? What happens if a debt is sold but the charges on the original debt were unfair/excessive, how can that be challenged?
It seems unreasonable to me that to get out of refunding charges all a company has to do is sell the debt on, but also who do I fight now? Welcome who have sold the debt and I am not apparently dealing with. Or the new company that hadn't actually charged those fees?
Does anyone have experience with this sort of situation?