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rushy

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  1. Had the car back a week and so far so good, although we'll not really know untill it's had a good beasting. They have carried out the following:- 1 MQV service action and fitted film protection to film head. 2 Done lexia checks and found a temporary fault regarding mixture regulation. 3 Carried out compression tests from hot and cold and found to be ok. On taking advice from Citroen they have installed new software and changed the oil, filter and spark plugs. They have also done a few bits and pieces on the car that were un related. They have said to give them a call if I experience any more problems. I have to say that during the last few weeks they have been both professional and courteous and have generally bent over backwards for us. It's just a pity that it took three months of hassle to get there, although that may have more to do with the branch manager, than the company as a whole. That man really does re-define the term.....
  2. Allright chuffer. The car's going in on the 29th, when a courtesy car is available. They are going to do a thorough check and then we shall take things from there. The guy who's dealing with it is independent from the Derby branch and seems on the level. He has asked me to forget everything that has happened in the past so we can turn over a new leaf. The funny thing though is that I was convinced that they had washed their hands of me. Then all of a sudden an olive branch appears, just as I get a decent following on this website. Coincidence?
  3. Had a bit of a turn up for the book. Three weeks after my last correspondence,( in which I stated a non reply would be regarded as an indication that they had washed their hands) I received a call today from a manager acting on instruction from the chief executive of Vertu Motors. (parent company) They are offering to do an investigation on the car and then we shall take things from there.He is going to phone tomorrow to make arrangements. Will keep informed. Cheers for the info Heliosuc-taken on board.
  4. To Heliosuk. I want to know that when they changed the plugs a second time, that it was a indication that there is a more serious problem or that sooty plugs are a consequence of a corroded temperature sensor. Also, should a more thorough investigation have been carried out. Finally, is this a common fault with this model.
  5. Thanks for the input Chuffter and Conniff. Citizens advice have suggested small claims court but I'm worried about the cost, the time scale, Bristol street altering their records and ultimately losing. If, however, I convince them that I can cost them a lot of money, they might choose to cut their losses. If I do decide on small claims then I need to be clued up technically, so if your'e watching HELIOSUK some info would be welcome. The facts are as follows:- The car was serviced when purchased, and I would expect this to include new plugs. The car only breaks down on long motorway journeys. The first time this happens is 2 months after purchase, half the way to Cornwall. Mis-firing followed by anti pollution warning followed by limp mode before complete shut down. the car is left at their Bristol branch . We collect the car on the way home from holiday. They have changed the plugs (a service, not warranty issue, but done as a"gesture"). On the way home the same thing happens again but this time the car is left at the garage of purchase- Derby. This time they blame a corroded temperature sensor. They don't tell if the plugs have changed or not because I think this is key. If they did change them then surely this would indicate a more serious problem. It must surely warrant a thorough investigation. The independent garage I employed found a problem, burning oil and a possible re-bore. They also claim it is fairly common with the make. The car drinks oil like Oliver Read but they claim that a litre of oil per 1000 miles is within Citreon guidelines. The car is a Grand Picasso 1.6 petrol with 85000 k on the clock. Cheers ,Rushy.
  6. Come on people. I know I'm not the only person with an axe to grind. When I stand outside their premises handing out leaflets it would be nice if they had details of a website full of horror stories. This company is bent. One day I went down and posed as a prospective customer who was dubious about buying a citroen because of the bad press on programmes like TopGear. The salesman informed me that I shouldn't worry about what they say because some car manufacturers like Ford pay Top Gear to get good reviews. Citroen refuse to do this and as a result get slagged off. Laughable I know, but this is a breach of the Consumer Protection Regulations 2008 regarding misleading actions, and carries a penalty of an unlimited fine and/or a prison sentence of up to 2 years in a crown court.
  7. Bought a 3 year old C4 from derby branch 18 months ago. Broke down with anti pollution system failure on first decent run. (halfway to Cornwall). They replaced spark plugs. Bringing the car home the same thing happened. This time they replaced a temperature sensor. (By now there is only 2 weeks left on the warranty). Several months later on the next decent length journey the same thing happens. An independent investigation by a Citroen specialist reveals oil contamination with a repair bill of £2000. At the very least Bristol Street are guilty of lacking "professional diligence, " though a cynic might deduce that a makeshift repair had been done to take it through the warranty period). Their service manager has deduced that there is nothing wrong with the car by asking me some questions over the phone. All I have wanted from them is the monetary value of my car to spend within their organisation. Considering their conduct, the fact that a holiday was ruined, and my family were subjected to waiting on a motorway embankment for a tow truck 3 times, I don't think I am asking for the earth. They are also refusing to show me the work record sheets for what they did the second time they had the car in because we both know it will condemn them. Trading standards are a joke, so I am taking them on myself. If I don,t get satisfaction from them I will create my own by costing them as much custom as I can. I have a lot more to say about this company but I am a one finger merchant on a keyboard and I have had enough for today. See you all later.
  8. Been treated badly by Bristol Street Motors? I have, and I plan to make them pay. I would welcome contact with like minded people who fancy a bit of direct action.
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