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About carolcox

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  1. Hi there, I hope you can help. Going by the majority of threads I have read, i'm not the only one by far who is having problems with these people. I joined Harpers fitness in March 2012 with a 12 month contract. I have several times, sent letters asking them to cancle my membership. I have been doing this since the end of the 12 months. I no longer use the gym and have not used them since about 6 months into the contract. I have called them, wrote to them but they have persisted in taking my money out of my bank account. I finally cancled the direct debit and now today have received a threatening letter telling me that regardless of the fact I have cancled the payments...they have taken the money anyway!!!! How dare they! Once again I have written a letter back to them, and it was a very heated letter indeed. Are they entitled to still take money from my account even though I have called and written till I am blue in the face, after the 12 month contract has finished? And can they also take money from my account even though I cancled the direct debit?
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