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FrancescaHall

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  1. My partner and myself purchased a car in April from a local dealership (Tyneside Autoparc). An 07 plate Dodge with 47k miles on the clock. We paid in full by debit card and the problems with the company have been ridiculous from day one. There have been a couple of (unrelated) problems to the car since we bought it. There was a tyre pressure sensor that was broken, the dealer agreed to repair it but said it had to go back to Dodge for the work. They never arranged the work so in the end we made the appointment ourselves and got them to call Tyneside to authorise the work while we were there, although this had taken around 2 months of being passed backwards and forwards from the original retailer. There has been a squeak coming from the engine, and it has been quite 'laggy' for lack of a better term, usually when doing long distance. We have had it back into the dealership to be told there is nothing wrong. Within the last few weeks it has started juddering when in a low gear and the power lag has been getting worse. We had intended on taking it back to the dealership this week to have them look it over *again* however: On Friday evening we were driving to London. The oil pressure light came on while I was in the outside lane of the A1 in heavy rush hour traffic. This is especially odd as we had checked the car over (oil, water, tyres etc) before we set off as we were doing long distance (we do this as a standard on both our cars as we drive long distance regularly and have had a car pack up on a motorway previously due to our error). Luckily, I managed to pull off the road (no hard shoulder) down a slip road and stopped the car within 30 - 40 seconds of the light coming on. We called our rescue company, who sent someone out fairly promptly (we had our 4 year old with us and were not in the best position). He checked the oil, which was completely empty by this point. He drove me to the local services to buy some more oil to top it back up in the hopes it would do us the rest of our journey and we could get it looked at over the weekend in London. Filled it up, sorted it out, restarted; everything seemed okay. We set off, luckily the recovery driver was still sat doing paperwork as when we got maybe, 3 yards up the road the oil light had come back on and the engine was juddering badly and making an awful noise. We called the rescue company back up and arranged a relay recovery. We were halfway between home and our destination at this point (around 200 miles either way). The person we spoke to on the phone took details and informed us we would be recovered to London, and if the car couldn't be dealt with over the weekend they would simply recover us back to Newcastle. Perfect! However, they have since said that was a mistake and cannot recover us back to Newcastle. They gave us a hire car to get home and have put our car in storage down south in a local police pound until we can get a solution sorted with Tyneside Autoparc. Two mechanics that I have spoken too via the recovery companies have said that it looks and sounds like the turbo charger has gone and has been draining the oil in an effort to run. They also said that if it is the turbo charger, it is highly likely that the laggy power, juddering and squeak could all be related, meaning it may have been going on from before we bought the car. I know I can get a repair under SOGA, even if I was entitled to refund I probably wouldn't want it as we like the car. But where do I stand with being unable to get the car back to the dealership? 1) It would cost us hundreds, if not more, to get a company to tow it all that way and I'm not entirely sure the dealer would do even a half decent job after previous dealings with them. 2) Because of the type of car it is, it is highly likely they would send it to the local Dodge dealer for repair anyway, can I request they pay for the repair to be done in London at that Dodge dealership, and that way I can get the train down and drive it back at my own cost once repaired? I have a meeting with the MD this evening to discuss the situation. I'm not sure how it will go but I am more than prepared to take it to a small claims court and/or pay for the repair myself and reclaim costs if that's feasible. Any ideas?
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