sirgader
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T-Mobile price increase _Cancel contract
sirgader replied to saroash's topic in Telecoms - mobile or fixed
Perfect! Adjudicator's opinion about the % works in my favour. I hope I will be able to use it when it comes to the hearing. Or maybe T-Mobile will give up before making everyone's life easier ;-) -
T-Mobile price increase _Cancel contract
sirgader replied to saroash's topic in Telecoms - mobile or fixed
I have taken T-Mobile to small claims as they did not replied for my cancellation letter for two months (even when I was sending reminders) and when I had sent 3rd reminder they refused to cancel the contract. I have supported my claim in 2 ways - first of all 3.2% vs. 3.3% - in their reply they mentioned they use the factor published as closely as possible before the date they send the letters (so 3.2% should be effective) and the fact that I received notification after 15th April so less than 30 days before the changes went live. When asked for a proof of delivery etc. there were unable to provide it. I have tried to send you PM @smewing but I have not enough posts
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