I have had the same problem with this pushchair. had mine for 18 months and the wheels snapped on saturday while my daughter was in the pram. The company has refused to give me a new pushchair even tho there is a fault with the frame. I have found other reviews on the pushchair that have the same problem. I have contact trading standards and they have advised to write a letter a saying I want a new pushchair, they have 14 days to respond to my letter after that I have to contact trading standards again for the next step. I have also thought about going to watch dog because this is not how you run a company. Very dissapointed in little devils and there lack of concern regarding safety!!!