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stuckinarut11

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Everything posted by stuckinarut11

  1. No confidentiality agreement. Yes 3836 written off and good retained with no further obligations
  2. Update Settlement had been signed and confirmed. £500 paid for the credit file breach, all live agreements have been closed and I have no further liability for further payments. The below have been written off. Thanks to fkofilee for his assistance through this. A hard battle with a great end result San Diego 4'6 Bed £374.86 Nintendo Wii £357.14 Hudson Bedroom Furniture £2,131.59 Lenovo 15.6IN* Tablet £972.62 Total £3,836.21
  3. Is it a condenser or vented dryer? (Secondary filters / fluff build up being more common with condenser dryers as fluff doesn't go out to atmosphere). As for "not to be used where there is dog hair" ; was this highlighted at time of sale or in the instructions? If not, how can you be expected to comply, and given lots of people have pets - should they not make this a prominent warning? You may need to get an expert opinion as to: a) if the fire was due to a design fault or non-compliance with eg filter cleaning expected of an average user, and b) was the dryer suitable for use in a house with dogs? Condsenser dryer. There was a build up in the secondary filter and apparently the ventilation was causing this to blow around internally. As for dogs well..... its their escuse and I must say myself it's a rather good one however I must agree that it should be a warning considering most dogs sleep in a kitchen and most dryers are situated in a kitchen. This is not excess dog hair as the room is hoovered daily. As I said it's a bloody good excuse to deny liability at this early stage
  4. Supply start date Feb 2014 Dispute raised March 2014 based on start of contract meter reading and inaccurate bill. September 2014 Court date set for warrant application and stated to court the warrant process was being misused and the account was in dispute warrant declined as there was no need to attend my meter for any works or service. After the declined warrant application I agreed to have smart meters fitted and debt would be refreshed due to inaccuracy on contract start date. Debt has never been wiped as agreed, so account remains in dispute. The engineers came and declared it unsafe to sit a smart meter due to age of current gas meter, they wanted to replace the meter due to age but due to location would need to consult with national grid as walls needed to be knocked through etc etc and pipes re piped. Nothing materialised, I changed my supplier however as I have discovered today only the electric went through. I was unaware that the supplier was still supplying me and assumed I was on a dual fuel tariff with new supplier however it's electric only. I have today been issued with a notice to obtain a warrant due to debt of £3500. Last meter reading was September 2014. Have bot been provided with an accurate bill in this time. The meter still awaits replacement. Any advice on how to proceed? Upon phoning them They are adamant they either need 50 % payment or they will fit a pre payment meter and deduct 20% of every top up for the debt. I'm happy to have a repayment meter however the amount of debt is not correct
  5. I won't be using the machine again. It's clearly not fit for purpose if the fluff builds up inside the machine and escapes the filters. I will be obtaining an independent report and the fire sevice report and review my options. The filter is being replaced as black and burnt out what's to say this won't happen again. I'm not satisfied with the explanation and it comes as no surprise there has been no contact from BH
  6. Great result. Leave things setlle then be sure to reclaim the useless insurance premiums you paid. Can you confirm who arranged this for you in head office
  7. BEKO have attended alone for the first hour then they decided they had a further independent inspector outside and asked if he could come in. Cause of fault internal fluff and dogs hair that had overheated. Basically my fault, apparently it's not advised to use the appliance in a room with dogs as the fur can get caught up and build up close to the heater this happens when the fan is in operation. Cleaning the filers after every other wash is not adequate it should be done after every wash. They have cleaned the machine and will sent me a new filter to replace the burnt out plastic one. The smell was refereed to as burning the hairs on your arm and the incident is my fault AS THERE MUST HAVE BEEN SOME OIL OR FAT FROM COOKING ON THE CLOTHES IN THE APPLIANCE THAT HEATED UP CAUSING THE HAIR AND FLUFF TO IGNITE. I must stress the machine was purchased in September 2015. I will leave you form your own opinion on the assessment.
  8. It does indeed stink especially as the model has been dicontiuned and can't be purchased through an everyday retailer only catalogues eBay or brighthouse.
  9. Regardless of there failure of Warrenty wouldn't the above Consumer protection act still apply as the manufacturer. A claim may be brought under the CPA by any person who is injured by a 'defective product', regardless of whether that person purchased the product. A claim may be brought for death, personal injury or damage to private property in excess of £275. However, no claim may be brought for damage to business property or for 'pure' economic losses. In particular, the CPA provides that a claim cannot be made for the loss of or damage to the defective product itself. Other than these restrictions, the CPA imposes no financial limit on the producer's total liability
  10. Update Beko have cancelled the scheduled engineer visit as the technical liaison officer is visiting himself at 9.30 am tomorrow Tuesday But I have now since heard from BH.
  11. It is outside in my shed however they'd need to come through the house to obtain access. There going to have a lot more problems with me than what they have had regarding other agreements. This don't compare to a credit file entry. I don't hold out any hope they will contact me tomorrow as I certainly won't be contacting them. I've moved in with partner did this before Christmas. BH were advised on my now address via email in form of a written letter. Beko have confirmed the incident on partners address BH have got my old address it seems. They ain't realised who's house the fire took place in as of yet The other half has been told not to discuss this incident with them and I'll deal with them as I need to ensure they don't combine his issues with mine
  12. Evening. Beko do seem keen to resolve this themselves due to nature of complaint and issues with other similar condenser models. BH have been informed and brushed me off I won't be chasing them in any way shape or form (I'm not like the other half) Implied rights of access notice is exactly what it was and because this was issued the store refused to attend yesterday after the customer relations team at BH Requested they visit. If they came round it would be filmed and it make that clear as I can't trust them to be quite honest and as a professional business why would they have an issue being filmed? The leaflet was just a general information booklet left no further details enclosed however shows that fire brigade have been in attendance. Legal clarity required. BH attend to to a damage report, as they obtained peaceful entry would they have the right to repossess goods once inside?
  13. They quoted the text from my correspondance in which I had stated I do not wish to receive home visits from your "bailiffs" under English common law etc etc
  14. Right Some of you may be aware of the issues my partner has or has had with Brighthouse. We both use this account, previously when BH have sent collection agents to my home for a weeks late payment I have issued a formal notice to BH that I don't wish them to visit my home. I have spoken to BH CUSTOMER RELATIONS who phoned my store on my behalf. The stores response was "Mr .... has informed us that if we visit his house he will commence court action so there's nothing we can do" Customer relations have logged this as a complaint and it will be picked up buy a case handler in line with their complaints process. Also as payments are not upto date the 5* service for a replacement is not valid. The store won't visit as uve issued them a letter not to send bailiffs For the avoidance of any doubt, I attatch the BH agreement for the dryer and also a leaflet left by the fire service However BH are confident no fire unit has attended my address FIRE LEAFLET.pdf DRYER AGREEMENT.pdf
  15. Guys I can't fault Beko response to this and must say the issue lies purely with BH neglecting their duties as a retailer. Beko have spoken to the fire service. BEKO have confirmed the incident. BH well I wouldn't want to speculate however the facts remain BH response was; I kindly told them I'll deal with Beko direct and ill retain the machine and await Beko instruction. I've heard nothing further from BH. -------------------------------------------------------------------------------------------------------------------- In discussions with Amelia Gentleman from The Guardian. I'll keep you posted
  16. Honestly Beko asked for date and time of incident something BH ain't asked. Plus even though I have given BH a new address I think they checked old address. They are totally incompetent. Fire brigade confirmed the machine has malfunctioned, advice was given on here to contact them and I phoned and they sent a team out immediately due to nature of incident and to check for heat sources to ensure it didn't reignite. BH have totally overstepped the mark in this one. Beko are calling tomorrow Monday.
  17. BH have been in contact they can't verify the events with the fire brigade and the fire brigade have told them they have not attended any incident. However Beko have confirmed the incident with the fire service and are sending an engineer out themselves due to the nature of the complaint. Beko will be contacting me shortly with an appointment time. BH will be dealt with once the dryer had been replaced I don't have the energy to communicate with them further
  18. http://home.excite.co.uk/beko-recall.html Seems it's dryers, fridges and cookers You can see the residue left inside the drum here and the soot caught in the filter Items that were in the machine. Black Bankfodder will reply shortly to questions asked. Awaiting contact which will allow me to give true update Right Some of you may be aware of the issues my partner has or has had with Brighthouse. We both use this account, previously when BH have sent collection agents to my home for a weeks late payment I have issued a formal notice to BH that I don't wish them to visit my home. I have spoken to BH CUSTOMER RELATIONS who phoned my store on my behalf. The stores response was "Mr .... has informed us that if we visit his house he will commence court action so there's nothing we can do" Customer relations have logged this as a complaint and it will be picked up buy a case handler in line with their complaints process. Also as payments are not upto date the 5* service for a replacement is not valid
  19. BH personally and from experience. Get them to terminate agreement and refund all monies paid and go to argos and buy a new dryer
  20. Fire service have been and attended and have classed the machine as hazardous and removed from property
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