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About AliLiz1969

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  1. Still nothing from Know How. I have had a civilian investigator conduct a telephone interview with myself and he informed me that he would be recommending that Know How settle in full immediately[/u. This was over a week ago and still nothing from Know How. They really are the worst company we have ever had the misfortune to deal with. I fear this is heading to court as so many others have experienced. Someone needs to take them to task. Hopefully all our causes get some media attention to highlight this rogue trader and save other people experiencing this horrific nightmare.
  2. Lucy78 is quite right, I have contacted DSG today to ask why there has been no reply, I was hit with the name Garry Perryment, I queried as Lucy suggested whether this person exists, but the lady I spoke to a Shereene stated he does and claimed you cannot contact him with regards to any appeal, he works on his own and handles every appeal and as such can get very weighed down. I do not believe that one person handles all the appeals registered, looking at this forum there is so many it is not feasible of believable that one person will handle the appeals. I would suggest if he does then
  3. Thanks Lucy78, I have written to them to appeal their decision as I was told to do!! I was promised that they turn the appeals around and inform you of a decision within 48-72 hours - It is now one week later and nothing. Alas I think you are correct and I will have no option but to take legal action. They are the worst company I have ever had dealing with and my advice to everyone iNEVER TAKE ANY FORM OF POLICY WITH ANY OF THE DSG GROUPS.
  4. Hi, We purchased a HP laptop for my son June 2012 from Curry's in Bridgwater, we were talked into Whatever Happens policy as our son suffers from Dyspraxia and as such is unintentionally heavy handed and clumsy. We were told that it was perfect for him and the policy was so good that he could smash the laptop up infront of them and it would be exchanged without quibble or fuss - even better the laptop would be collected and delivered to our home address 9 Great we thought as we live 17 miles from the store. We signed up. In August 2013 a software issue occurred with the laptop, m
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