Hi guys I have just received the response from my complaint a few days ago from Swift and unfortunately there’s been no luck. They have categorically denied all alleged complaints by me and have offered me as form of goodwill just over £300 reduction plus interest (how cheeky is that). I have 2 weeks to either accept the offer and they have confirmed that this is the final response that they are willing to give me regarding this complaint. I feel gutted at the moment and don’t know what to do now. It’s an unregulated loan so not many bodies I can complain to – they even mentioned that to me on the complaint regarding FOS. Any advice guys or are we doomed with these people. I know they will take the house away eventually. I feel that’s their ultimate plan. Kind Regards Fay

Hi Guys. Just realise that its an 'unregulated agreement' and a 'Non FSA Mortgage'. What does this mean? Should I be aware of anything please? Does this affect any rights or do I have to complain in a different manner? Would love it if someone could elaborate on this. Kind Regards Fay

Thanks for the input guys. Will let you know the outcome. Regards Fay

What are the OFT? As in what does it stand for? Wow so looks like these bodies are of no help then.... Such a joke. Well I'm going to send the complaint off in writing as suggested very soon and will let you all know of the outcome. Kind Regards Fay

Hi. Yes I have received the SAR and have been doing some analysis the last week or so. Should i email them through their complaints email or write in? Also im not sure how to mention that if there resolution is not acceptable then i will then forward the complaint to the FOS? Also is there any other body I can mention apart from the FOS? Thanks for your help Fay

Hi Guys. Who else can I complain to regarding this? would be the Financial Ombudsman? what are my options? Many Thanks Fay

I have and the figure at the moment is £43,665.65 with further details on my first post. I am trying to bring that figure down considerably. I have just received all the details from the SAR today. However I think I am missing the AAA3 document. What I have received is: Copy of Credit Agreement Copy of Legal Charge Repayment Record Transaction Record I am in the process of putting the transaction record on to an Excel file so I can work out if the figures and amounts due are correct or not. This will of course be quite time consuming but I am definitely not taking Swifts word on anything. Anything else you guys think I should be doing? I'll come back to you with my findings. Regards Fay

He's just about able to manage but yes theres an expenditure form he needs to fill out and they will decide wether the current amount is feasable for him to pay however my fathers refusing to pay any less as just wants to pay off loan asap as he thinks (quite rightly so) that eventually paying less would mean a longer term of the loan and eventually many more £££££'s added and as we are all aware swift are out to get your house repossesed. Fay

I am relying on the agreement just like you have suggested to tell me who the brokers was. I have found a statement showing a broker fee and admin charge so it definitely is via a broker. I was just wondering though, is there any reason as to why i would need to know who the broker is? Is it for PPI purposes? Thanks Fay

Hi determindator I have already sent for the SAR and did not ask for any of those things you mentioned however will send them a letter today to make my request more specific as you've mentioned. No my father hasn't taken out PPI although he was convinced he had done due to the payments being high only to find out that it was actually due to the ridiculous amount of interest Swift charge! believe it or not my father has no idea who the broker was. He is very unorganised and forgetful like that (one of the many reasons why I have now got involved) and I'm not sure how to find out either. Regards Fay

Ok thanks. Will let you all know when it finally arrives. Regards Fay

I will definitely have a look. Does anyone know how long the SAR usually takes to come through? I know there is a maximum lead time of 40 days. Just cant wait that long. I sent it via recorded delivery. Fay

Thanks for your response BRIGADIER2JCS I havent asked Swift anything yet as just trying to compile all the information before presenting a case. No i didnt mention for any specific documents when requesting the SAR. Should i have done so? I just used a template that alot of people have already used and filled out on here for Swift. I know my fathers credit file must be horrid which is probably why he ended up with these douchbags. Equifax and Experian are offering free 30 day checks so i can certainly check and see how deep the rabbit hole goes. Thanks Fay

Thanks for your response. I certainly will do. Kind Regards Fay

Hi all. I have just recently registered and been looking through the forums regarding the biggest **** in this country - Swift Advances. I have seen all the help given to people around this forum especially ims21 which I honestly applaud and was wondering if you can help me with this too? I'm doing this for my father who quite frankly is just about managing to keep up with his payments and has been in arrears for quite some time on and off. He has his 1st Mortgage with another mortgage provider Birmingham Midshires - £50,000 in 2005 and this is his second secured loan - £34,995 in 2007. I have recently asked them to send a full statement for all charges etc from when the loan was taken out in 2007 and I am shocked like many on here on these amounts!!! I also asked for a settlement figure and the figures make my mind boggle!!! Original Loan Amount - £34,995.00 Interest Levied (excluding on Charges Incurred) - £32,675.41 Less Payment Received - £35,373.47 Sub Total - £32,296.94 Charges Incurred: Court Fees - £245.00 Tradesmen Invoices - 58.75. Legal Fees - £1951.04 Post Default Collection Charges - £1713.00 Solicitors Charge to Attend Court Hearing - £164.50 Loan Co Admin Charge - R/D Cheque Charge - £264.00 Default Charge - 250.00 Other Fees & Charges - £1106.00 Interest Levied on Charges Incurred - £5466.42 SUB TOTAL - £43,515.65 Add Redemption Administrative Fee - £150.00 Early Settlement Figure - £0.00 SETTLEMENT FIGURE - £43,665.65 I honestly feel so sorry for my father and for everyone out there who deal with these sharks. What I am after with all your kind help of course is to bring this figure down considerably and I don't know where to start. I have however already sent off a SAR request today and I am waiting for their response. Kindest Regards Fay