Yes and NDR. I have been on a DMP with Step Change since February. They have already sent the correspondence letter 3 times but NDR refused the amount every time. They are asking me to pay what I clearly can’t afford. My £400 loan has gone up to £2245. In the beginning, when I wouldn’t pick up their call as I had already explained it at least 4-5 times they called my work number twice. When I asked them why they did that, the agent told me there is no record on their system that mentions calling my work number. Big surprise!!! After advice from Step Change, I told them I would report them c

Hi Lottie, have you had any communication from them regarding this yet. Would really like to know what their responses would be. Specially if calls and SMS stopped. I am thinking of taking a similar action.

OOPS..must have missed that...thanks a lot

Sorry I don't understand

Hi CitizenB, have you had any communication from them regarding this yet. Would really like to know what their responses would be. I am thinking of taking a similar action.

I have thought about that actually. Do you call them or just send them an email. What would be the best option. Also can financial ombudsman do anything about it?

Thanks a lot to all of you for getting back to me. I already spoke to Step Change. They told me all they can do is send the correspondence letter. Apparently they never call the creditors and provided a number that the creditor should call. On the other hand NDR is refusing to call them and telling me that Step Change should call them.

Hi, I am having huge difficulty with NDR/Marshall Hoares. I have read several threads on them but not entirely sure what I should be doing next. I wasn’t able to handle my debts anymore so I entered into a DMP with Step Change. As per instructions, I sent an email to all my creditors that I was entering a DMP and that they will be receiving details shortly. While the whole thing was getting set up, Speed Credit kept trying to call me. I spoke to them the first few times explaining that they need to wait a while. Few days later they passed it to NDR and then calls