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Calista969

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  1. If ICO was on the side of the consumer they should have ensured that all companies provide a named individual as their DPO - it is a disgrace that most companies avoid providing full staff names unless you are threatening legal acton. This is a one way system and never been happy with the DPA time limits and the fact that after you file your SAR, ICO gives the company another 2 weeks to deal with the issue before any action is launched if any (travesty, hypocrisy and bias on the part of the regulator). They may act 'within the law' but the law does not go far enough. Also only the financial reg (FSO) and ICO have specific time limits for responses to complaints (any other consumer complaints seem to go in the companies' spam folder - how convenient). Also I am against the so called journalistic privilege where journalists and TV channels (the BBC is a big culprit) refuse to answer questions as exceptions apply (unless you go to court). There should not be a blanket approach to journalistic privilege...
  2. Xercise for Less and Harlands are the biggest con around. Of course current lack of consumer protection in the UK allows them to operate in that manner. See the enclosed re: my recent experience from this Gym. I had written confirmation on the reasons of my membership cancellation after putting a lot of pressure on their useless/incompetent manager in Rugby. The thumb tracing system was rubbish and so was their staff attitude, T&Cs, premises and cleanliness standards. Also always when stating the reasons of cancellation do it in writing (the Gym is obliged to provide direct e-mail addresses for themselves and Harlands and give you a copy of your personal info in line with GDPR) - if the bank accidentally cancel DDs they are liable under the DD guarantee to sort out their mess. Do not get intimidated by the likes of Banks, Rip off Gyms and DD Agents. Most decent gyms allow you to cancel your membership by giving them a month's notice. Also they should forward a written copy of their T&Cs if asked to do so. Also private companies in the UK do not have to give you a reason for not continuing to provide a service which is ludicrous (but they are good in threatening people when cancelling contracts for inadequate standards). RAISE YOUR CONCERNS WITH CAG, WHICH AND THE TRUST PILOT WEBSITE. Experian is another big offender for getting people's details wrong (regulators are also inadequate and take ages to deal with complaints) Xercise 4 Less must be stopped from trading - thank God I am not chased by Harlands for cancelling my membership without the one-month notice deal. I strongly complained to them (without swearing) since on numerous occasions the appalling thumb tracing system was not working. I asked to talk to a manager since I joined re: this issue which was 3 months after joining (amazingly the manager was never there and never responded to a generic e-mail address I was given). Every time the system did not work, a rude person at the reception area would ask for my name (no apologies for the delay/inconvenience) and after 10 mins or so would let me in. When I finally had enough and dared slightly raising my voice I was banned from this awful joint and had the reasons in writing - after the manager who once more refused to meet up with me F2F checked out their CCTV that does not cover the dialogue exchanged between myself and 2 staff members. I have now joined a decent gym where if I have any problems I can see the manager on the spot and have a cup of tea rather than being treated like dirt and called a middle aged cow - customer service in this country sucks and some companies need to be warned about citizen journalism and take it all the way (also quite a few gyms nowdays do not have revolting binding contracts). That was in Rugby by the way...
  3. :evil:Has anyone taken phone companies (Virgin, Orange, BT etc) to court after getting a bill where they could not recognise phone calls made on their account and won the case. I know of at least 3 people to include myself that had bogus calls recorded on their bills (I had 2 premium calls on my account I definitely did not make). Most people suspect crooked phone engineers but how would you prove this and get a refund (it is time this [problem] is exposed)...
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