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Posts posted by Jimbo1971

  1. In February this year, I called several Double Glazing companies, one of them being Safestyle Windows, to give me a quote for, you guessed it, new windows on the front of my house. Safestyle confirmed an appointment with me for the following weekend, saying that they would call 30 minutes before the appointment to make sure I hadn't changed my mind - a little strange I thought, seeing as when I make an appointment I always keep it. Anyway, the following weekend came and I received a phonecall from Safestyle in Coventry to check that I still wanted to keep my appointment to which I said yes. Ten minutes later, another phonecall, this time from Safestyle Birmingham, so I said yes I still want to keep my appointment and hadn't changed my mind in the last ten minutes and told them that I had already spoken to their Coventry office, to which they replied that I must be mistaken and they needed to check it out.


    About an hour later, I received another phone call saying sorry about the mix up, but unfortunately I had missed my slot and would I like to reschedule the following weekend, to which I said yes. The following weekend exactly the same happened again, but they did try and arrange an appointment for the following day this time. However, the next day I received a phone call saying that it wasn't possible to make it and can we now arrange an appointment the following weekend. Finally, fourth time lucky and someone eventually made it to my door.



    So after an initial quote of £5818 (remember I've now had time for all the other companies that I invited to quote to provide me with a quote) a phone call back to base and the quote is reduced immediately to £3800. Now I don't like these sort of tactics - why not quote me the £3800 in the first instance? Secondly the 'salesman' certainly took liberties with the truth during his presentation which I'm not sure he fully understood anyway. Part of my job (as a test engineer) involves material selection, so I know a little about grades of steel and one of the Safestyle salesmans lines was "our windows have galvanised steel reinforcement and galvanised steel is the best kind of steel that money can buy".


    At this point I offered that I would be more than happy with 17-4PH Stainless Steel reinforcement if it would do anything to help bring the price down to which he agreed to look into for me (17-4PH Stainless Steel would most likely cost around six times as much as galvanised steel which is essentially monkey metal dipped in zinc). He also claimed that I would see a 31 decibel noise reduction from Safestyle windows, to which I asked on which scale and at what distance are they measuring this on (unless a scale and distance is quoted then decibels on their own are meaningless).


    Anyway I thanked the salesman for his time and offered him out f my house, to which he then asked me for £60 to secure my quote. I told him that I would not be parting with any money today and I would contact Safestyle should I require their services to which he explained that he could not guarantee that I could get the quote down as low as £3800 again. Bearing in mind that I had already received 4 other quotes of which the most expensive was £3400, Safestyle weren't going to get a look in.


    So I spoke to Safestyle when they called later in the week and I told them 'thanks but no thanks' and here the real problem starts. They started to call me during the day whilst I was at work on a daily basis, I asked them if it possible that should they need to contact me please do it outside of office hours. Two weeks and seven mid afternoon phone calls later they finally got the hang of it and called me at around six in the evening. I tell them each time they ring that I did not want to take their quote any further and have now replaced my windows and am very happy with the company I have dealt with and the job that they did.


    It is now July, the windows were replaced in March yet Safestyle still insist on calling me at least two or three times a week and each time I ask them to take me off their dialling list, they agree but within the next couple of days I receive another phonecall from a telesales person who just doesn't hear the words 'No I'm not interested'. They seem to be very pushy, almost aggressive when I ask them not to call, speak over the top of me and not let me finish my sentences and never hang up. Quite often I hang up on them in the middle of them talking as they simply do not give the impression that they are listening to me.


    Does anyone know how I can get this awful company to stop bothering me. Safestyle Windows have provided me with the worst consumer experience I have ever had and do not seem to be willing to it. Please Safestyle Windows, just go away - I will never deal with you again.

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