Well, despite cancelling my direct debit, my bill is not due yet and Vodafone DID actually change my monthly bill from £29 to £9 this month. There is an easy manual payment method as well, so it seems they don't really care about the lack of direct debit. But I'm sure they will be unhappy if I miss a payment obviously. That won't be happening. Cancellation fee is over £500, so looks like I'll be with them for a good while yet...

It's just been a case of serious bad luck. I'm hoping they will respond to my last email, but thus far they have chosen not to. I guess all I can do is hope they somehow change their mind, but they don't seem to want to help unless I can prove the damage is not accidental, which is basically impossible. It's quite clear (to me at least, and presumably the engineer) that the damage has not been caused by serious shock. Thank you very much for replying though. I have very little experience speaking with phone companies and I felt like I was being shafted, unjustifiably. Your help is much appreciated.

Hi there, I'm fairly new here, I've been hovering around the site recently as I am unsure where I stand with a repair for my Vodafone contract phone (Samsung S3). I will list the chat I had with a member of their online chat help team, as well as the string of emails I have sent and received since. Long story short: the LCD screen cracked despite minimal pressure being applied to it. The only activity my phone undertakes is walking journeys in my front right pocket, and when I'm sitting at my computer at work. I paid the £190 repair fee and openly said it was only to ensure the phone was not sent back to me in it's still-damaged condition and that I would take it up with Vodafone once I had more time (I was at work at the time). Since then they have refused to take responsibility for the issue and are basically shrugging their shoulders about it because they now have the £190 for the repair. I have cancelled my direct debit as a result until this is resolved (harsh, I know). Am I in the wrong? I feel extremely poorly treated thus far. This is the initial chat I had with Shabab after visiting my local shop (who were flat, unhelpful and unsympathetic). I have blanked out the personal info: So as you can see, at no point is a payment to have it repaired discussed and it is implied the warranty covers this sort of issue, which it should. He also does not explicitly state it is covered by warranty, which I understand. Below is the conversation I have been having with the various members of the Vodafone email response team. I have amended the names to just the forename for privacy reasons: Their response: My response: Their response: My response: Their response: My response: Their response: This is the point where I really just lost patience dealing with them. My response: I'm pretty exhausted repeating myself, but I don't know what else to do. I was hoping someone would be able to give me some advice, I'm sure I can't be the only person that has been messed about just like this. I fully regret paying the £190 repair fee. I wish I had just told them to keep the phone at that I would no longer be using them, but I assumed it would be relatively simple to be reimbursed. Clearly I was wrong and now Vodafone are likely going to cancel my account and chase me for the £609 I would be due to pay over the next 21 months of my 24 month contract. If anyone has any advice or can offer any help, I would be unbelievably grateful. Please, if I am being a total prat to Vodafone, someone let me know. This is only the fourth phone I have owned in the past 16 years, and I had only been using it for two weeks or so as it took me ages to get time to visit the shop to get a micro-SIM for the handset. I take good care of my things and I even checked with friends and colleagues to make sure I didn't forget banging or dropping the phone at any point. Many thanks guys. Sorry for the massive post. Kris