Jump to content

kellyd82

Registered Users

Change your profile picture
  • Posts

    4
  • Joined

  • Last visited

Everything posted by kellyd82

  1. I have checked the flights on that flightstats site. the original flight 6716 just seems to have gone off the radar. says status was amended to 'unknown' and then nothing further, the second flight 9716 (the one we actually flew home on) doesn't seem to have existed at all!! strange!
  2. Flight was supposed to depart at 23:55 on 12th june but finally departed at 12:30 on 13th june. flight number was EZY 6716 but was changed to EZY9716 the following morning. I received this email from them today... Dear Kelly, I understand that the assistance provided at the airport was not as expected and made your journey uncomfortable. We try our best to arrange suitable alternatives for our passengers in cases of disruption. At times the situation may get out of control and the assistance may not be up to the expected standard. I truly apologise for the inconvenience that you faced. If a flights is overnight delayed we try arranging hotel accommodation for the passengers. In case a hotel service is not provided by us, passengers may arrange for hotel stay and can claim the amount later on providing the receipts. We notify passengers about the flight delay/disruption in advance. However on occasions a flight delay /disruption may happen at last minute. I have checked the details and can confirm the flight EZY 6716 12 June 2013 was delayed due to French ATC strike. Situations such as these are considered ‘extraordinary circumstances’ under our Terms and Conditions, as well as under European Union laws, which means the action taken by Air Traffic Control was outside our reasonable control. For this reason we cannot consider your claim. As you will remember from our Terms and Conditions, when your flight is delayed for more than one hour beyond its scheduled departure time, if you do not wish to travel on the delayed flight you can choose a free re-route on the next available easyJet flight or you can cancel your seat and receive a credit for future flights with us. I have taken note of many instances in this case and have acknowledged your complaint. We work hard and ensure that such incidents are not repeated in future. Yours Sincerely I have replied and explained again that the delay was not due to the strike but due to the lack of a crew to fly the plane. as far as I am aware the strike ended at 6am on 13th june so if the case is that my flight was delayed due to the strike then surely it should have left at 6am and not 12:30??? thanks
  3. I was recently delayed for 12 hours 30 mins on a flight from Palma to Belfast. It was during the French air space strikes however the delay to my flight was not necessarily due to that. The incoming flight from Belfast was only delayed 1 hour and a were actually called for boarding but after a further wait we were advised the flight had been cancelled due to the crew being out of flying hours. After probing the staff on the easyJet desk we were told the flight had not been canceled but was now delay until 10am the following morning (flight was originally due to leave at 23.55) we weren't offered accommodation or only 3 vouchers for 4.50 euro. It was truely horrendous!I have written to easyjet but add yet have not had a reply. How long do they have to get bask to you? What are my chances of getting compensation? Thanks in advance apologies for the grammar im using a phone
×
×
  • Create New...