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i put in a claim for £1453 with the halifax,eventually theu offered £150.i turned it down via a telephone call so they increased it to £450,i turned that offer down stating that they supplied no evidence of actual cost to themselves.received a letter today the last offer was for 6 months of charges and that is there final offer.looks like i've got to file a claim with the courts.

had £204 returned by the alliance & leicester after they tried to fob me off for weeks with endless lies. my favourite stalling tactic being a letter stating my telephone contact details were incorrect so they could'nt contact me to discuss the fees,then 3 days later they call to confirm the fess have been refunded.