Thanks for the advice guys. I will put it in writing to CEO email address tonight

Just rang HQ customer services again. Told me that it is the responsibility of the store manager to discuss with me and they cannot help until i've spoken with him. THey gave me the claims teams postal address if i wish to take it further. Will wait and see what he says and if its no cop, I will be getting the cctv footage off the landlord and write directly to the CEO, cc HSE officer with the complaint.

It was the store manager I spoke to today (or deputy) who told me that it was at the store managers discretion Shop was ASDA

Do you all think its better to contact the ambulance chasers now (I never thought i would but they have got me so mad at the lack of action and common courtesy) or to email threatening that that is my course of action? At the moment i have to wait again until a manager is back at the store, which will be a week and a half after the accident.

I got the names of the guy who hit me and the car, the useless deputy manager, the slightly less useless manager and the person at the HQ. I have recorded dates i spoke to people and time of event. No photos of damage as yet as other cars were leaving, but there will be cctv. Just annoyed that any action will be at the discretion of the store manager despite me being injured and cars damaged and annoyed i have to chase them all the time. Half a mind to call an ambulance chaser

Hey guys, While I was out at my local supermarket a week ago the trolley collector was struggling to keep control of a MASSIVE line of trolleys. He'd hit one car and as I walked towards him the trolleys vveered out of control and he yelled for help. They hit another car but not before I'd managed to slow them somewhat but bent my wrist back in the process and sprained it. The trolley pusher told me "this wouldn't happen if people collected trolleys more often"! and walked off. I thought ... or if you didnt take so many at once!!! My wife told me he'd also hit our car when i got back inand sure enough some new grazes (nothing major) had appeared. All in all lucky though as my 4 year old was with me and a few moments later and he could have been hit by the trolleys. I reported it (so they could tell this guy / retrain his poor attitude), and it went in the accident book, but theyve been pretty useless at dealing with it. The person i complained too told me to call back another day as he didnt know how to deal with it. So I rang HQ and they said they'd deal with it. Several days later I got a phone call from the manager at store who said it was being investigated and theyd call back....they never did. So a week later I call the store (time customer services answered the phone but didnt say anything and i could hear them arguing over who should answer it before hanging up on me!) and then I get through to the manager on the second call only to be told another manager should have called me. they said they'd be chasing them, but the outcome was that any action was at this managers discretion. So my car (and two others) were hit, I got injured and any action is at their "discretion"?! I have half a mind to sue them now they're being that bl**y useless! I know there is cctv footage and I've asked the landlord for how long the tapes are kept so i can get proof if needed. What am i entitled to / likely to be offered and what should i not accept (ie not sign any waivers) if they do offer anything? I'm certain that an injury caused by their staff is worth more than a discretionary gesture by the manager?! A formal apology would be nice Should i seek legal advice? I hate the sue britain culture, but i also hate the lack of customer service and respect and responsibility that is around these days. Sorry to rant. Any guidance gladly taken! ps...i didnt see a doctor...the wrist hurt on and off for the week while i took ibuprofen. It was annoying as i'd been off work with stress for 7 weeks and was due to go back to work in a couple of days so this really took the high i'd been feeling away.