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Heavitree

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About Heavitree

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  1. Hi Everyone, Again, many thanks for your time advising me on this. I had the court hearing last week and thought I'd summarise the outcome. Vodafone were found guilty of negligence and have been told to pay out the cost of the phone calls, the extra month I spent in the rental (£1000), the cost of the credit reports, £500 for distress from the DCA harassment charge, plus the legal costs (roughly £1900 in total). Originally, you had advised me not including a libel claim, and I regret not doing this. Essentially, the judge accepted that I had gone 4 years with the Vodafone defa
  2. Thank you. That's clear. I have already calculated a schedule of costs researching the matter before VF amended the credit report - this included a breakdown of the time of each phone call. Both the judge and VF have this document. It's very difficult to quantify the distress other than conveying in words the various low points on and off for 4 years - it was 2010 when they first made the mistake with my address. Anyway, there will be 3 statements and the phone call log to support the claim. As always I appreciate your help - CAG gave me a lot of confidence at the preliminary hearing.
  3. Hello everyone - I had the preliminary hearing on Monday in my local court and thought I'd give you an update. I am not sure how much I can divulge here about what the judge said, but it is clear that VF have admitted negligence, their Defence had been very poorly written (parts have now been struck out), and there is definitely going to be some kind of compensation in terms of Actual Losses. I have been instructed to now make a witness statement of the whole affair. To do this, I think I need to summarize everything and provide the relevant evidence for the court. There are, however, some
  4. Hi CAG. Here is a draft letter to VF. I am asking for a transcript of our phone conversation where a VF rep felt put out by having to read my Equifax Credit Report. I think this is important evidence to show that my correspondence to VF by letter and phone had been futile and that they only took the matter seriously when it got published on the internet (information contrary to the professionalism they maintain they have always shown). I am also not sure if I should give VF the ICO response to me as the ICO said in this letter that they had looked into the matter and chosen not to take any
  5. I will resupply them with everything they asked for, except a colour copy of the report - that would involve taking out a new Equifax account. I'll make them aware of the documents already supplied and ask that they take measures to prevent me having to do this again. Thank you again.
  6. I will go with the option of a face-to-face hearing. I do not feel comfortable doing this on the phone. I've only had problems trying to resolve problems with VF over the phone. Thanks.
  7. Thanks - no, the issues to be discussed are not apparent yet. I only know the date.
  8. Great - let me know if you want me to do anything. Thanks again.
  9. No, we passed mediation. It's now court time - they just don't want to make the journey to my local court for the prelimary hearing.
  10. No, we passed mediation. It's now court time - they just don't want to make the journey to my local court for the prelimary hearing.
  11. Got it - I will do. But the phone conversation in place of attending the preliminary court hearing? I would like to speak with the court representative or judge face-to-face, and I think they should do also.
  12. Got it - I will do. But the phone conversation in place of attending the preliminary court hearing? I would like to speak with the court representative or judge face-to-face, and I think they should do also.
  13. Hi Silverfox - yes, the preliminary court hearing is scheduled for the 17th of March. I've got copies of everything from me and them. Thanks for keeping tabs on this - you guys have been so supportive - I don't know how I would have got his far without CAG.
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