SAR? OP? Sorry not up with all the abbreviations. I think we can assume that our company will have had some dialogue with the supplier when we took occupation and perhaps thought we might need the increased capacity. So for the sake of argument let's assume that we were aware and agreed to the increased capacity, at the time. My question is, during the ensuing years is there a moral duty or at least expectation for the supplier to advise their customer that they are paying for something they don't need, to a huge extent? Thanks again Simon

Thanks nottslad and surfer, The original opening of the account would have happened a good 7 years ago way before my time and may well have been at our companies' request or at least knowledge. Question is, if as Surfer is saying that the supplier/distributer should have highlighted the low usage against AC during the last 7 years. Ane which of them is responsible to advise the end user? Simon

Thanks nottslad, I have been in touch with EDF who are the distributor and hope to resolve things henceforth. Given the amount of money involved, do you think I'm flogging a dead horse. Would an ombudsman not see some unfair practice, even if unintentional? Simon

thanks so much!

Hi I am a new user, could you please read below and advise which forum i should post to. I'm most grateful and please excuse my inexperience with this site. ----------------------------------------------------------------- We purchased an industrial property around 7 years ago. The previous owners had a high capacity electrical supply fitted to cater for their needs. Our present energy supplier SEE are charging us £805 per month! (almost £70,000 over 7 years), for the facility to use large amounts of electricity if we want to. I recently joined the present owner of the property and have been auditing our expenses. I cannot understand why this hasn't been dealt with up to now, nevertheless I have queried this with the supplier and told them that for the past 7 years we have been using around 10% of the available capacity and whilst we should have queried it sooner they too should have pointed out that we had no need for this type of supply. The gentleman I spoke to said there was nothing he could do as it's our responsibility to read and query invoices. I said that he was right in principal, however there was a moral obligation or at least expectation after say 6 months, a year, 2 years, for them to serve us in a morally acceptable way, in spite of our own error. He was not forthcoming. I spoke to Citizen's advice who said there may be grounds for arguing that it was an unfair contract. Has anyone had any experience with this they can share, or any advice on this. My feeling is that SEE should return a significant part of the £70,000. Thanks for reading! Simon