HiI have a personal loan with the Co-op bank which i am re-paying. I am about to move jobs and so will be falling off one payroll before coming onto my new one.
My original payment date was the 2nd of each month, this is in the T&C's of the loan agreement. I went into a branch and spoke to an advisor who changed the payment date to the 18th and also granted me a one month 'holiday'.
I was happy and thought it was dealt with.I today received a call from them saying that the accoutn was in arrears, extra interest is now due, and that if no payment is made by tomorrow they will