Thanks for the reply and for the help with sorting my own post out, I am a newbie to posting on forums generally as you may be able to tell :/ I'm checking the other forum posts out now, some of them are shocking! I would really like to name and shame but I'd also like to make sure it's not going to come back to bite me further down the line!

Recently I posted on a totally different website regarding problems with my gym membership contract. I was very vague with my personal details (as I always am when posting on the Internet) and am going to be forced to be even more vague here. The only details I gave were my first name (which was part of my username) and the month which I signed up for the gym membership, which was involved to give a timescale so other users could help me with my problems in cancelling the membership. The contract itself was taken out with a certain company, which I named in my original post as I noticed many others had posted with their own problems with the same company on that particular forum. Assuming that this would be OK, I described my situation (not insulting or otherwise slandering the company in any way and not giving ANY other personal information e.g location, gym name, etc), simply asking what the best way to proceed would be to help solve the problem as fast as possible since I wasn't getting any luck from customer service. A day after I'd posted I received a call from this company, telling me that they had discovered that I'd posted something on the internet regarding my gym membership (they stated my specific location/details so I was fairly sure it wasn't a [problem] call and was the actual company my contract was with) and that they were investigating the matter since I'd been given incorrect information. When I demanded to know how they had found out that it was me who posted, they simply said that by taking my first name and the general month that I'd joined with them gave them all the information they needed to call me up. Is this lawful? Was I just being incredibly stupid to put my first name and the general month on the post? Is it possible that they would be able to find this out from some random forum on the internet with no proof that it was me? I am really creeped out by this, I might just be being totally naive but it seems pretty suspicious :/

Hi, I am new here but I am stuck as to what I can do about my engagement ring. My fiancee purchased the ring from a local Ernest Jones branch in November 2012, he gave the ring to me a few days within the 30 Day refunds/exchange policy. I loved the ring and there was nothing apparent wrong with it so I kept it. However, a month later I noticed that the solitaire diamond was moving inside the setting - almost rattling. This was a very expensive ring and I was terrified that the diamond would fall out, so we took it straight back for a repair. One of the prongs (it is a 4-prong setting) had apparently weakened, so it was fixed and returned to us. I thought nothing more of it until a few days later when I noticed the diamond was still moving. We took it back again, where the shop assistant tried to tell me that it was "supposed to move" because it wasn't glued in! I looked it up on the web and found out that any movement of a stone indicates a weak, unreliable setting, which can lead to the diamond falling out. I also discovered the terrible reputation that EJ has with other couples who have purchased faulty (very expensive) jewellery from them. However I took the ring back to be fixed a second time with the warning that if it happened again, I would be taking further action. We have just taken the ring back for the 3rd time for the exact same problem, insisting on a refund rather than another repair. The sales assistant admitted that she thought the ring itself was faulty, but said she could only offer us an exchange for another ring. Due to reading about a great many other customers having the same problem, along with my own experience, I felt that I did not want to be tied in financially to the company for the next 2 years (the ring was purchased on finance). The sales assistants told us that they would get back to us about the refund situation within the next few days. Today we received a call from Ernest Jones telling us that they were going to have to assess the ring for customer damage, since the palladium band is badly warped/deformed which to them indicates that "excessive force has been used on the ring". Not only is this ridiculous as I am extremely careful with my ring and would be hard pressed to manage to warp it, but I have only owned it for 5 months, in which time i have had to have it repaired twice. These engagement rings are supposed to last a lifetime; if it is possible for me to badly damage the ring from gentle everyday use, then the ring does not fit its purpose and is not worth the inordinate amount of money it cost. Besides, the warping of the band was most likely caused by the 2 previous repairs that had to be done on it. I don't know what to do now; if they send the ring off for assessment, I have the feeling that they could do anything to the ring to try and prove that it was my own fault. I do not want to be stuck with a faulty unreliable ring which my fiancee will have to pay off for 2 years and I do not want an exchange of a different EJ ring which could have the exact same problem. Has anyone else had any success with dealing with a problem like this? Should I contact Trading Standards or Citizens Advice before the ring is sent away or should I allow them to assess the ring and go from there?