Hello All It is seldom that I go as far as to actually join a website (not just a website but an action group!) to voice my concerns, but the arrogance of the CO OP insurance company has really driven me to this. I recently had an appointment with my business banking manager and noticed that on my account there were payments to the CIS INSURANCE COMPANY spanning the last three (3) years. I bought a 12 month policy from the CO OP back in July 2010. Apparently, since I had opted to pay by direct debit, they simply retained my bank details and continued to bill me for all this time. What a [problem]. I have called to complain and they are investigating it. According to the customer service team at co op they write to you and give you your quote and the option NOT to buy it. My problem with this is: 1. I dont expect to have to call a company and tell them I don't want to buy something - and if i don't call them they will simply take money anyway. 2. I signed a 12 month contract. Not a three year contract. It isn't a rolling contract and i didn't ask for a quote beyond 12 months. 3. They assume that you are going to even get the letter (you might not, for example if you were ill or on holiday or moved address or any number of reasons - not to mention relying on the Royal Mail!) 4. They have other contact details - including email addresses and telephone numbers to confirm these things 5. They never even asked if I wanted that option (at least I think not, I might ask for a copy of the first telephone conversation and paper work to make sure!) 6. I dont expect to have to check all my bank accounts to see if I am being billed by companies for things I never asked for or agreed to 7. They kept hold of my bank details and then used them without my permission. They kept them for longer than was necessary to complete the initial transaction. 8. The have the arrogance to think that even I did get a letter I am going to bother to read it past the quote provided before it goes to the circular file I buy insurance as and when I need or think I might need it and only after taking several quotes - usually from compare the market. I now have a full set of MeerKats Really really annoyed with this one. I am told it will take up to 8 weeks to resolve this. Has anyone been through this before?