They will play back the conversation at lunch time today but I was advised that they can play only the part where I agreed to the price. I can remember clearly that there was a conversation when I enumerated the prices for the flight + hotel, luggage check in and the insurance. None of these showed in the payment summary they sent me. They cannot provide the breakdwon of payment. I have rang up lastminute.com representative and apparently I was charged £1,510/84 on my credit card but the payment summary was saying £1,555.81. I really think there is something wrong here. Plus that fact that they put 3 adults rather than 2 adults and 1 child on the payment summary. Please help and advise. Thank you.

I have just book a holiday with lastminute.com over the telephone and when I checked the payment summary the price was £500 more. I rang the customer service and asked why the price was different. Apparently that was the price I agreed on the phone. I have again the website for similar holiday and the price was similar to the original one I've got. The manager said that I agreed to the price 2x on the phone and that they can play back the recorded conversation we had. The total price of my holiday was £1,055.81 (flight, hotel, B&B for 5 nights in Barcelona for 2adults and 1 child for August) however, the payment summary was £1,555.81. I have asked a breakdown of the £1,555.81 which apparently they cannot provide. They will give back £100 as a consolation. Threfore, I will be paying £400 difference from my original holiday booking. I rang up the airline and gave me the total price I should pay for the flight reference number. When I again, discuss this with lastminute.com manager, he said that the price given to me by BA was irrelevant as I agreed to £1,555.81 on the phone. According to them, I can only cancel the hotel booking but not the flight as this is non-refundable. If I cancel the hotel booking, he said that I would receive only about £500-550 which means the price of my flight is between £900-950. How expensive for a return flight to Barcelona, for an economy class. As a customer, don't I have the right to demand for the breakdown. Can't they check the previous deals on their website. I just felt I had a bad experience with lastminute.com considering that this is the first used I used them for my holiday. I wanted to complain but to whom when I can feel that they are protecting their own staff. Please advise.