I have been with brighthouse for about 8 years, and i have had no problems at all. When i could not make payment i called my local store and explained. I was given a commitment, for the next week, sure i had to make up the two weeks, but i kept the deal. I have had to do this a few times, and not once have i had bad attitude from any of the staff. Any goods i have had have worked perfectly, a sofa had to have a repair done, again this was no problem, i did have to wait a few weeks for an upholsterer, but so what?? I always think if you are upfront