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About helenwink

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  1. Hi, 2 months ago i bought several packs of wooden flooring from Homebase, which was subsequently laid. I have been online to buy an additional 18 packs to complete the project but it says there are only a few packs left dotted across stores around the country. I called their customer services to be told that the product was now discontinued. They 'cannot' get the remaining packs delivered to my local store and i cannot order online. I said i am left with half a completed room and was told 'nothing we can do'. The product has not been and is still not being advertised as discontinued. I emailed their complaints dept and asked for resolution but they just said that there was nothing they could do. This is going to leave me £100's out of pocket as i will have to re-purchase and lay new flooring in the area i have just done! Do I have any rights??
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