timwilkie
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Good morning. I bought an expensive sofa from Furniture Village with a 5 year Warranty. The Warranty expired last December. We notified FV that the sofa was not fit for purpose some 6 weeks after the expiration of the warranty (February 2013). Their independent 'sofa technician' confirmed that the sofa was damaged but not caused by maltreatment; it was down to wear and tear. He said the damage occurred over time - like rust on a car the was not properly treated at the time of manufacture but takes time to manifest itself. In our case the front frame is bending. Are we covered as there is an admission that the problem started before the warranty period expired? FV won't give us sight of their independent sofa technician's report...!
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