[problem]mers cashing-in on Green Deal in General Consumer Issues Posted August 25, 2014 My elderly neighbour of 83 was "cold called" by Tivium and led to believe by a sales lady that she could have double glazing fitted and wouldn't have to pay anything other than £299.00 for an assessment which she immediately gave a cheque for. I happened to be with her when the assessor arrived a month later and when I queried this so called Green Deal it was clear that she would have to pay for any works "upfront" so she cancelled the visit immediately. Had she know this in the beginning she would never have agreed to an assessment as she lives on the State Pension and could never afford the outlay. She wrote to Tivium's London registered office asking for a refund but they sent an unsigned letter a couple of weeks later refusing saying it was outside the 14 day cooling off period. She has written again to Tivium Ltd but does not hold out much hope. I have contacted several organizations and our MP to try and find some redress for her but from searching the internet I see that she is not alone in being caught in this [problem]. Surely there must be a way to stop this company operating in such a manner and deceiving other vulnerable people.