They are not doing anything though They will not do anything with SOGA as they say it was business purchase, it was bought through pc world business instore because of this, BUT no business account was set up with them when she bought it she just paid via debit card and no vat has been claimed back on it as she is not vat registered. Tried saying that if the SOGA doesnt apply then does the 2 year EU directive come into play??? i know that normally no because SOGA gives 6 years fallback on it but if that doesnt apply then thought the EU would. person i spoke to on the phone from PC world business said that the 2 year EU directive was never 'brought in' so can not be used ??? Have emailed them to ask if, for a business account you need to be vat registered AND open an account with them. If they reply saying yes then they will have shot themselves in the foot so to speak as that would then be enough to really have a go at them. I am sure there is a way to get this fixed with them just got to figure out the right way and get my facts in order before i take them on again.

Thought it would do but they are constantly finding excuses. She purchased the laptop with a debit card, did not open a business account with them and has not claimed vat back on it as not vat registered as its only her doing phsyio work. the laptop was for home use rather than work. tried to argue with them that if the soga didnt apply then surely it must fall back on the 2year EU directive in some way but they said it didnt come into force. Just trying to find out what more info i can so i can have another go with them as i am sure they are in the wrong.

She never thought to take one out as she expected some good use out of it. The main problem is that PC World are backing out of the sales of goods act 1979 because they instructed her to purchase as a business user which they have now told her that SOGA does not apply to. Just wanting to find out what other options there are. Thought that since they say the SOGA doesnt apply then might fall back on the 2 year EU directive but they rang me back 2 days ago and reckon that this didnt come into force. which i could kind of agree with since SOGA was offering more cover than 2 years so superceeded it but since it didnt apply then it should fall back on the EU

The motherboard has died on it, started by no video output so suspected graphic chip had gone, but now when powering on it shuts down within 5 seconds.

Thanks for reply. Just had answer back on how she purchased it.... 1: NO business account set up it was one off purchase through pc business 2:Paid via Debit Card 3: NO VAT claimed back as she is NOT VAT registered as too small of a company!!!. Hope that helps??

Hi there, Can someone help point me in the right direction regarding what rights someone has when buying as a business?? The reason i ask is because my friend was instructed to purchase a laptop as a business buyer even though the laptop was mainly for home use and not work. The laptop has died at 13 months, she went to the store to see if they would maybe repair as gesture of goodwill with it only being 13 months old and basically got told to go away/nothing will be done. Because she bought as a business user they will not honor SOGA 1979 due to it being a business purchase?, while this may be the case is there some other protection that she could fall back on because of this?? Is there another 'act' that may cover her for help with this at all. More annoyed than anything as she now realise's why they were keen for her to buy as a business when she mentioned she was a physio, as she now has a £350 paperweight !!!! After looking on the internet it seems this is common practice to get someone to buy as a business if they can so that they can back out on the SOGA if something does go wrong Thanks in Advance for any help or advice with this.