Hi, am I glad to come here, I did have a feeling from the beginning that there is something fishy. We received a bill from pastue on the first day in the new year, what a start.... My partner supposedly owed £326.53 to BG...for a flat he lieved in from July to December 2011, above a fish & chips shop....with an electric shower and electric cooker.... He did have a final bill from BG, which he has paid and we never received anything else. Now - suddenly he owed over £300, when we rung pd, we asked them to provide the relevant invoice from BG. "No problem" so they said. But so far it has never arrived. What we did get were numerous letters, one with an reduced offer (?) and one FINAL DEMAND, but no BG invoice. Despite many phone calls from us requesting it, they seem to be unable to provide this. On one occasion we were promised an emal copy...and yes, it never came. Last week I've send them an email, after a few problems with whom they are allowed to talk to (I did have permision to talk about this from my partner since January - which they denied!) I managed to talk to a gentleman. Again I was promised a letter and an email copy. I told him that I am on my laptop and can check that the email has come - "oh no" he said - "I'm not the one sending it" - I believe that is their problem (well - one of them). Needless to say that we still have no letter or email. Now I'm sending them emails on a daiy basis In the meantime we have spoken to BG and with their record of the meter reading and ours we are very positiv the bill is incorrect and based on an reading error. But guess what, not even BG was capable of issueing a copy invoice so that we can tackle the problem. Reading thru all these posts I can see we are not alone with this problem, so I'm writing this to add our story for other people to read and enrourage them to QUERY everything you get from PD. And - can anybody tell me how does this affect the credit score and if its bad is there a way to rectify it? Is it worth to involve a financial ombubsman, or what organisation would be the one to approach?? I find a bill of over £300 quite stressful and find it so hard to believe that these people are so terribly unhelpful and obviously there are so many issues due to incorrect invoices. Many thanks for your help in advance x